AUTO REPAIR SHOP TECHNICIAN PERFORMANCE CHECKLIST TEMPLATE

Created by ChecklistGuro (https://checklistguro.com)


--- VEHICLE DIAGNOSIS & REPAIR ---
[ ] Diagnostic Time (Hours)
[ ] Detailed Diagnostic Notes
[ ] Diagnostic Accuracy (Initial Assessment) (Accurate, Mostly Accurate, Partially Accurate, Inaccurate)
[ ] Number of Diagnostic Steps Taken
[ ] Explanation of Diagnostic Process
[ ] Use of Diagnostic Equipment (Appropriate & Effective, Mostly Appropriate, Partially Appropriate, Not Used Appropriately)
[ ] Parts Ordered (Number)

--- TECHNICAL SKILLS & PROCEDURES ---
[ ] Diagnostic Tool Proficiency (Scan Tools, Oscilloscope) (Expert, Proficient, Needs Improvement)
[ ] Average Repair Time vs. Estimate Variance (in hours)
[ ] Description of Repair Process Followed (specific job)
[ ] Repair Procedures Adhered To (Check all that apply) (Factory Service Manual, Shop SOPs, Online Resources, Personal Experience)
[ ] Quality of Workmanship (Overall Assessment) (Excellent, Good, Fair, Needs Improvement)
[ ] Example Diagnostic Report (if applicable)

--- SAFETY & COMPLIANCE ---
[ ] PPE (Personal Protective Equipment) Usage (Always Used, Frequently Used, Occasionally Used, Rarely Used)
[ ] Fire Extinguisher Inspection Date
[ ] SDS (Safety Data Sheet) Availability
[ ] Ventilation System Functionality (Functioning Properly, Needs Maintenance, Not Functioning)
[ ] Acknowledgement of Safety Procedures
[ ] Compliance Areas (OSHA Regulations, EPA Guidelines, State Environmental Regulations, Local Fire Codes)
[ ] Notes on Safety Concerns

--- DOCUMENTATION & RECORD KEEPING ---
[ ] Work Order Number
[ ] Date of Service
[ ] Start Time
[ ] Labor Hours Recorded
[ ] Detailed Description of Repairs Performed
[ ] Photos of Damaged Parts (Optional)
[ ] Parts Used (Select all that apply) (New, Remanufactured, Used)
[ ] Technician Signature

--- COMMUNICATION & CUSTOMER INTERACTION ---
[ ] Describe Technician's Communication Style with Customers
[ ] Did the technician explain the repair process clearly to the customer? (Yes, No, Partially)
[ ] Customer Satisfaction Rating (1-5, 5 being highest)
[ ] Which of the following communication skills were observed? (Active Listening, Empathy, Professionalism, Clear Explanations, Follow-up Communication)
[ ] Specific examples of positive or negative customer interactions

--- EFFICIENCY & PRODUCTIVITY ---
[ ] Average Repair Order Completion Time (Hours)
[ ] Number of Repair Orders Completed per Day
[ ] Average Time Spent on Diagnostic Tasks (Hours)
[ ] Percentage of Jobs Completed on Schedule
[ ] Workflow Organization (Self-Assessment) (Excellent, Good, Fair, Needs Improvement)
[ ] Typical Start Time of Daily Workflow

--- TOOL & EQUIPMENT MAINTENANCE ---
[ ] Last Equipment Calibration Date
[ ] Equipment Usage Hours (Since Last Service)
[ ] Condition of Hydraulic Fluid (e.g., Lift, Press) (Excellent, Good, Fair, Poor)
[ ] Condition of Air Compressor Filters (Clean, Slightly Dirty, Dirty, Very Dirty)
[ ] Notes on Equipment Condition & Maintenance Performed
[ ] Next Scheduled Maintenance Date
[ ] Photos of Equipment (if issues noted)

--- CONTINUOUS IMPROVEMENT & TRAINING ---
[ ] Last Training Completion Date
[ ] Training Focus Areas (Select All) (Engine Diagnostics, Electrical Systems, Brakes & Suspension, HVAC Systems, ADAS Calibration, Customer Service, Safety Procedures)
[ ] Notes on Observed Areas for Improvement
[ ] Number of Online Training Modules Completed
[ ] Next Recommended Training (Select One) (Advanced Diagnostics, Hybrid/Electric Vehicle Repair, Welding Certification, Collision Repair Basics, No Further Training Required)
[ ] Upload Training Certificate (if applicable)

--- END OF TEMPLATE ---
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