AUTO REPAIR SHOP WARRANTY CLAIM CHECKLIST TEMPLATE

Created by ChecklistGuro (https://checklistguro.com)


--- VEHICLE & CUSTOMER INFORMATION ---
[ ] Vehicle Year
[ ] Vehicle Make
[ ] Vehicle Model
[ ] Vehicle VIN
[ ] Customer Name
[ ] Customer Phone Number
[ ] Date of Purchase (Vehicle)

--- WARRANTY COVERAGE VERIFICATION ---
[ ] Warranty Type (Manufacturer's Warranty, Extended Warranty, Service Contract)
[ ] Coverage Period (Mileage, Time, Both)
[ ] Mileage Covered
[ ] Warranty Start Date
[ ] Warranty Expiration Date
[ ] Specific Components Covered (Read Warranty Document)
[ ] Parts Coverage (Full, Partial, Limited)
[ ] Notes on Coverage Limitations

--- FAILURE DIAGNOSIS & DOCUMENTATION ---
[ ] Detailed Description of Failure
[ ] Possible Failure Causes (Select all that apply) (Manufacturing Defect, Normal Wear and Tear, Improper Installation, External Damage, Fluid Leak/Contamination)
[ ] Mileage at Time of Failure
[ ] Date of Failure Observation
[ ] Photo/Video Evidence of Failure (Optional)
[ ] Diagnostic Procedure Steps Taken
[ ] Suspected Root Cause (Based on Diagnostics) (Component Failure, System Malfunction, Software Issue, Unknown)

--- REPAIR PROCEDURES & PARTS USED ---
[ ] Detailed Repair Procedure Description
[ ] Repair Techniques Utilized (OEM Recommended Procedure, Alternative Procedure, Diagnostic Flowchart Followed)
[ ] Quantity of Part Used
[ ] Part Number(s) Used
[ ] Part Source (OEM, Aftermarket, Remanufactured)
[ ] Photos of Failed Part(s)
[ ] Notes on Parts Used or Repair Adjustments

--- WARRANTY CLAIM FORM COMPLETION ---
[ ] Claim Number
[ ] Warranty Type (Parts Warranty, Labor Warranty, Extended Warranty)
[ ] Date of Original Purchase
[ ] Date of Repair
[ ] Detailed Description of Failure
[ ] Mileage at Time of Failure
[ ] Reason for Claim Rejection/Approval (Approved, Rejected - Insufficient Documentation, Rejected - Pre-existing Condition, Rejected - Improper Maintenance)
[ ] Shop Manager Signature

--- SUPPORTING DOCUMENTATION ---
[ ] Original Repair Order
[ ] Invoice with Parts List
[ ] Photos of Failed Component (Before Repair)
[ ] Mileage at Time of Failure
[ ] Date of Original Repair
[ ] Type of Warranty (e.g., Limited, Full) (Limited Warranty, Full Warranty, Extended Warranty)

--- SUBMISSION & TRACKING ---
[ ] Submission Date
[ ] Claim Submission Tracking Number (if applicable)
[ ] Submission Method (Online Portal, Mail, Fax)
[ ] Days Since Submission
[ ] Expected Response Date
[ ] Notes on Submission (e.g., contact person, any issues encountered)

--- RESOLUTION & CUSTOMER COMMUNICATION ---
[ ] Claim Status (Approved, Denied, Pending Review, Partial Approval)
[ ] Resolution Notes (Internal)
[ ] Customer Communication Summary
[ ] Resolution Date
[ ] Communication Time
[ ] Customer Satisfaction (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Technician Signature
[ ] Claim Reference Number (From Warranty Provider)

--- END OF TEMPLATE ---
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