AUTOMOTIVE AFTERSALES SERVICE PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Retrieve Vehicle Information: Fetch existing vehicle data (VIN, Model, Last Service Date) from the Vehicle Data Model using the license plate.
[ ] Create Service Job Card: Generate a new entry in the Service Orders Data Model to track the current repair session.
[ ] Assign Technician: Create a task for the Workshop Manager to assign a mechanic to the newly created Service Job Card.
[ ] Vehicle Inspection Checklist: Assign a task to the Technician containing a mandatory checklist for multi-point inspection.
[ ] Update Job Status to 'In Progress': Update the status field in the Service Order entry once the technician accepts the task.
[ ] Fetch Parts Inventory: Retrieve available parts and quantities from the Inventory Data Model based on the required repair parts list.
[ ] Calculate Estimated Repair Cost: Sum the cost of identified parts and labor hours to calculate the total estimated price.
[ ] Create Quotation: Create a new entry in the Quotations Data Model containing the calculated cost and breakdown.
[ ] Send Quote to Customer: Send an email to the customer's registered email address with the quotation details and an approval link.
[ ] Update Job Status to 'Awaiting Approval': Update the Service Order entry to reflect that the customer has been notified and is reviewing the cost.
[ ] Parts Ordering Task: Create a task for the Parts Department if any required components are not currently in stock.
[ ] Update Job Status to 'Repairing': Update the Service Order status once the quotation is approved and parts are ready.
[ ] Final Quality Control Check: Assign a task to the Quality Supervisor to verify that all checklist items in the inspection task were completed successfully.
[ ] Update Job Status to 'Ready for Pickup': Update the Service Order entry once the QC check is passed.
[ ] Notify Customer via SMS: Send an SMS notification to the customer's phone number informing them that their vehicle is ready.
[ ] Generate Final Invoice: Update the Service Order entry with the final actual costs and mark the service as completed.
[ ] Calculate Monthly Workshop Revenue: Aggregate all completed Service Order entries for the current month to sum the total revenue.
[ ] Generate Workshop Efficiency Report: Create a performance report based on technician task completion times and job durations.

--- END OF TEMPLATE ---
Transform this text into a digital, automated, and trackable mobile app!
Visit: https://checklistguro.com/workflow-templates/automotive/automotive-aftersales-service-process
(Click "Install Template" to launch your digital inspection tool immediately)