AUTOMOTIVE TECHNICIAN DISPATCHING PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Fetch Pending Service Appointments: Retrieve all upcoming vehicle service appointments from the Appointments data model.
[ ] Get Available Technicians: Retrieve a list of technicians currently marked as 'On Duty' in the Technician data model.
[ ] Check Technician Workload: Get all active tasks assigned to each available technician to determine current capacity.
[ ] Calculate Total Daily Labor Hours: Sum the estimated duration of all scheduled tasks to compare against total technician availability.
[ ] Calculate Technician Capacity Gap: Subtract total scheduled labor hours from total available technician hours to identify over or under-utilization.
[ ] Create Assignment Task: Create a task for the Service Manager to review and approve the proposed technician-to-vehicle assignments.
[ ] Update Appointment Status: Change the status of the Appointment entry from 'Scheduled' to 'Assigned'.
[ ] Create Dispatch Record: Create a new entry in the Dispatch Log data model containing the technician ID, Vehicle ID, and Timestamp.
[ ] Notify Technician of New Job: Create a task in the Technician's personal queue containing the vehicle details and repair instructions.
[ ] Send Dispatch Alert to Technician: Send an SMS to the technician's mobile number notifying them of the new assignment.
[ ] Notify Customer of Technician Assignment: Send an email to the vehicle owner confirming which technician will be working on their car.
[ ] Update Technician Schedule: Update the Technician's availability data model to reflect the newly blocked time slot.
[ ] Retrieve Vehicle Service History: Fetch previous maintenance records for the specific vehicle to provide context to the technician.
[ ] Generate Daily Dispatch Summary: Create a daily report showing total vehicles dispatched, technician utilization, and pending arrivals.

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