AUTOMOTIVE WARRANTY CLAIMS MANAGEMENT

Created by ChecklistGuro (https://checklistguro.com)

[ ] Retrieve Vehicle History: Fetch all previous service records and warranty claims associated with the specific VIN from the Vehicle Data Model.
[ ] Identify Customer Details: Retrieve contact information and ownership status from the Customer Data Model using the provided ID.
[ ] Initialize Warranty Claim: Create a new entry in the Warranty Claims Data Model with status 'Draft' and initial claim details.
[ ] Calculate Repair Cost Estimate: Calculate the total estimated cost by summing parts costs and labor hours multiplied by the labor rate.
[ ] Determine Warranty Coverage Ratio: Calculate the percentage of the total cost covered by the manufacturer warranty vs. customer responsibility.
[ ] Update Claim Status to 'Under Review': Update the specific Warranty Claim entry to reflect that the technical inspection has begun.
[ ] Assign Technical Inspection: Create a task for a Service Technician to inspect the reported fault and document findings.
[ ] Fetch Parts Inventory Availability: Check the Parts Data Model to see if the required components for the repair are in stock.
[ ] Log Inspection Findings: Update the Warranty Claim entry with the technician's notes and photos of the defect.
[ ] Validate Claim Eligibility: Compare the vehicle mileage and manufacture date against the warranty terms stored in the Data Model.
[ ] Manager Approval Request: Create a task for the Service Manager to review and approve claims exceeding a specific monetary threshold.
[ ] Update Claim Decision: Update the claim entry status to 'Approved' or 'Denied' based on the manager's decision.
[ ] Notify Customer of Decision: Send an automated email to the customer informing them if their warranty claim has been approved or rejected.
[ ] Generate Reimbursement Request: Create a new entry in the Financial/Reimbursement Data Model to trigger payment from the manufacturer to the dealership.
[ ] Close Warranty Claim: Update the status of the original claim to 'Closed' once all repairs and payments are finalized.
[ ] Calculate Monthly Claim Volume: Aggregate the total number of warranty claims processed within the current month for management reporting.
[ ] Generate Monthly Warranty KPI Report: Create a comprehensive report summarizing claim approval rates, average cost per claim, and common failure parts.
[ ] Alert Customer: Vehicle Ready: Send an SMS to the customer's phone number notifying them that the repair under the warranty claim is complete.
[ ] Remove Duplicate Claims: Delete any duplicate claim entries identified during the validation process to maintain data cleanliness.

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