AUTOMOTIVE WORKSHOP STAFF SCHEDULING PROCESS

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[ ] Fetch Available Technicians: Retrieve all technicians from the Staff Data Model who are marked as 'Active' and not currently assigned to a long-term project.
[ ] Get Pending Service Appointments: Retrieve all upcoming vehicle service entries from the Appointments Data Model that have not yet been assigned a technician.
[ ] Calculate Total Weekly Workload: Sum the total estimated hours of all assigned tasks for each technician to identify overcapacity.
[ ] Calculate Technician Availability Gap: Subtract the total assigned workload hours from the technician's total available working hours for the week.
[ ] Create Scheduling Task: Create a task for the Workshop Manager to review the calculated availability and assign technicians to pending appointments.
[ ] Update Appointment Status: Update the 'Status' field in the Appointment Data Model to 'Scheduled' once a technician is assigned.
[ ] Create Shift Assignment Record: Create a new entry in the Staff Schedule Data Model linking the Technician, the Appointment, and the assigned Time Slot.
[ ] Create Technician Notification Task: Create a task for the assigned technician to review their new schedule and confirm availability.
[ ] Notify Technician of New Assignment: Send an email to the technician's registered email address with the details of the new scheduled workshop task.
[ ] Notify Customer of Schedule Confirmation: Send an SMS to the customer to inform them that their vehicle service has been officially scheduled.
[ ] Update Technician Workload: Update the technician's 'Current Weekly Hours' property in the Staff Data Model to reflect the new assignment.
[ ] Generate Weekly Capacity Report: Generate a report showing the ratio of assigned hours vs. available hours across the entire workshop staff.
[ ] Remove Cancelled Appointment: Delete the scheduled entry from the Staff Schedule Data Model if the customer cancels the appointment.

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