CANNABIS RETAIL CUSTOMER EXPERIENCE SURVEY CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- PRE-PURCHASE EXPERIENCE ---
[ ] How did you first hear about our dispensary? (Website, Social Media, Referral from Friend/Family, Online Review Site, Other)
[ ] Approximately how many times have you visited our dispensary previously?
[ ] What date were you planning to visit our dispensary?
[ ] What was your initial impression of our online presence (website/menu)? (Very Positive, Positive, Neutral, Negative, Very Negative)
[ ] Please share any specific reasons for choosing our dispensary over others.

--- PRODUCT SELECTION & KNOWLEDGE ---
[ ] How knowledgeable did the staff seem about the products? (Not at all knowledgeable, Slightly knowledgeable, Moderately knowledgeable, Very knowledgeable, Extremely knowledgeable)
[ ] Which of the following product information was helpful? (THC/CBD content, Terpene profiles, Strain origin, Product reviews, Recommended usage)
[ ] On a scale of 1-5 (1 being not helpful, 5 being very helpful), how would you rate the product recommendations you received?
[ ] Were you able to easily find the products you were looking for? (Yes, No)
[ ] Please provide any additional comments about the product selection and staff knowledge.

--- PURCHASE PROCESS ---
[ ] Order Total (USD)
[ ] Payment Method (Cash, Debit Card, Credit Card, Mobile Payment)
[ ] Transaction Time
[ ] Ease of Payment (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] Approximate Wait Time (minutes)
[ ] Did you encounter any issues during checkout? (No, Yes)

--- STAFF INTERACTION & SERVICE ---
[ ] How would you rate the staff's friendliness? (Very Friendly, Friendly, Neutral, Not Friendly, Very Unfriendly)
[ ] How knowledgeable did the staff seem about the products? (Very Knowledgeable, Knowledgeable, Neutral, Not Knowledgeable, Very Unknowledgeable)
[ ] Please describe your interaction with the staff.  What was helpful or could have been improved?
[ ] On a scale of 1-10, how likely are you to seek assistance from a staff member again?
[ ] Did the staff member actively listen to your needs? (Yes, No, Not Applicable)
[ ] Signature for Confirmation

--- STORE ENVIRONMENT & ATMOSPHERE ---
[ ] Rate the cleanliness of the store (1-5)
[ ] Rate the overall organization of the store (1-5)
[ ] How would you describe the lighting in the store? (Too Dark, Too Bright, Just Right, Unsure)
[ ] Which of the following aspects of the store's atmosphere did you notice? (Music, Scent, Decorations, Layout, None of the above)
[ ] Please describe any aspects of the store environment that could be improved.

--- POST-PURCHASE EXPERIENCE ---
[ ] Were you contacted regarding your purchase? (Yes, No)
[ ] How satisfied were you with the communication (if applicable)? (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Rate the ease of returning/exchanging (if applicable) 1-5 (1=Very Difficult, 5=Very Easy)
[ ] Do you have any suggestions for improving our post-purchase service?
[ ] Would you recommend our store to a friend? (Yes, No, Maybe)

--- PRODUCT QUALITY & SELECTION ---
[ ] How would you rate the overall quality of the products you purchased? (Excellent, Good, Fair, Poor)
[ ] Which of the following product categories did you purchase today? (Select all that apply) (Flower, Edibles, Concentrates, Topicals, CBD Products)
[ ] On a scale of 1-5 (1 being not enough, 5 being plenty), how satisfied were you with the product selection?
[ ] If you purchased flower, what strain did you purchase?
[ ] Do you have any additional comments regarding the quality or selection of products offered?

--- OVERALL SATISFACTION ---
[ ] Overall Satisfaction Score (1-10)
[ ] How likely are you to recommend this store to a friend? (Very Unlikely, Unlikely, Neutral, Likely, Very Likely)
[ ] What was the best part of your experience?
[ ] How could we improve your experience?
[ ] Would you visit this store again? (Yes, No, Maybe)

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