CARRIER PERFORMANCE & SLA COMPLIANCE AUDIT 2026

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--- CARRIER PROFILE & CONTRACT OVERVIEW ---
[ ] Carrier Name
[ ] Carrier ID/Vendor Code
[ ] Contract Expiration Date
[ ] Service Mode (FTL (Full Truckload), LTL (Less Than Truckload), Intermodal, Parcel/Courier, Ocean Freight)
[ ] Service Regions Covered (Domestic (Local), Regional, National, International)
[ ] Master Service Agreement (MSA)
[ ] Contractual SLA Summary

--- ON-TIME PERFORMANCE METRICS ---
[ ] Audit Date
[ ] On-Time Delivery Percentage
[ ] Average Transit Delay (Hours)
[ ] Carrier Reliability Rating (Exceeds Expectations, Meets SLA, Below SLA, Critical Failure)
[ ] Delay Root Cause Analysis
[ ] Supporting Delivery Logs
[ ] Auditor Verification

--- DOCUMENTATION & COMPLIANCE ACCURACY ---
[ ] Audit Date
[ ] Bill of Lading (BOL) Accuracy Status (Fully Compliant, Minor Discrepancies Found, Critical Errors Identified)
[ ] Verified Documents (Proof of Delivery (POD), Commercial Invoice, Packing List, Certificate of Origin, Customs Declaration)
[ ] Error Rate Percentage
[ ] Discrepancy Evidence
[ ] Discrepancy Details & Corrective Action Plan
[ ] Auditor Verification

--- CARGO INTEGRITY & DAMAGE ASSESSMENT ---
[ ] Cargo Condition Upon Arrival (Intact / No visible damage, Minor Packaging Damage, Significant Structural Damage, Contamination Detected)
[ ] Identified Damage Areas (Outer Packaging (Box/Crate), Pallet/Skid Integrity, Internal Product Contents, Seal or Security Tape Tampering, Moisture/Liquid Damage)
[ ] Detailed Damage Description
[ ] Damage Evidence Photos
[ ] Estimated Claim Value (USD)
[ ] Inspector Verification

--- COMMUNICATION & INCIDENT MANAGEMENT ---
[ ] Carrier Response Rating (Excellent, Satisfactory, Needs Improvement, Unacceptable)
[ ] Average Response Time (Minutes)
[ ] Communication Channels Used (Email, EDI/API Integration, Phone/Voice, Carrier Portal)
[ ] Incident Summary & Resolution Notes
[ ] Supporting Incident Documentation
[ ] Auditor Verification Signature

--- COST MANAGEMENT & BILLING ACCURACY ---
[ ] Audit Date
[ ] Invoice Discrepancy Found (Yes, No)
[ ] Total Discrepancy Amount ($)
[ ] Discrepancy Type (Incorrect Freight Rate, Unauthorized Accessorial Charges, Duplicate Invoice, Incorrect Fuel Surcharge, Weight/Dimension Mismatch)
[ ] Discrepancy Details & Resolution Plan
[ ] Supporting Documentation (Invoice/Audit Trail)
[ ] Auditor Verification

--- EQUIPMENT & FLEET STANDARDS ---
[ ] Trailer Condition Status (Excellent, Good - Minor Wear, Fair - Requires Maintenance, Poor - Out of Service)
[ ] Pre-Trip Safety Checks Performed (Tire Pressure & Tread Inspection, Brake System Verification, Lighting & Signaling Check, Fluid Level Verification, Load Securing/Strapping Inspection)
[ ] Vehicle Mileage/Odometer Reading
[ ] Equipment Inspection Photos
[ ] Last Scheduled Maintenance Date
[ ] Maintenance Deficiencies or Notes
[ ] Inspector Authorization

--- SAFETY & RISK COMPLIANCE ---
[ ] Audit Completion Date
[ ] Carrier Safety Certifications Verified (DOT Compliance, ISO Certification, Hazardous Materials Permit, Insurance Certificate (COI))
[ ] Safety Rating Score (Scale 1-100)
[ ] Carrier Insurance Certificate Upload
[ ] Safety Incident Observations & Notes
[ ] Auditor Verification Signature

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