CONSTRUCTION PROJECT SUPPORT REQUEST CHECKLIST

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--- REQUEST INITIATION & LOGGING ---
[ ] Requestor Name
[ ] Project Name
[ ] Site Location
[ ] Detailed Description of Issue
[ ] Issue Category (Equipment Failure, Software Problem, Access Issue, Safety Concern, Other)
[ ] Asset/Equipment ID (if applicable)
[ ] Request Date
[ ] Request Time

--- INITIAL ASSESSMENT & PRIORITIZATION ---
[ ] Request Type (Equipment Failure, Software Issue, Access Problem, Training Request, Other)
[ ] Priority Level (High - Critical Impact, Medium - Significant Impact, Low - Minor Impact)
[ ] Estimated Impacted Users
[ ] Date of Incident
[ ] Time of Incident
[ ] Brief Description of Issue

--- TROUBLESHOOTING & DIAGNOSIS ---
[ ] Describe the Problem in Detail
[ ] Affected System/Equipment (Excavator, Crane, Generator, Concrete Mixer, Surveying Equipment, Other)
[ ] Error Code (if applicable)
[ ] Possible Causes (Select all that apply) (Power Failure, Software Glitch, Mechanical Failure, Environmental Factors, User Error)
[ ] Date of First Occurrence
[ ] Time of First Occurrence

--- RESOLUTION IMPLEMENTATION ---
[ ] Detailed Resolution Steps
[ ] Time Spent on Resolution (Hours)
[ ] Supporting Documentation/Screenshots
[ ] Resolution Type (e.g., Code Fix, Configuration Change, Workaround) (Code Fix, Configuration Change, Workaround, Hardware Replacement, Software Update)
[ ] Resolution Implementation Date
[ ] Resolution Implementation Time

--- VERIFICATION & TESTING ---
[ ] Resolution Verification Status (Resolved - Functionality Confirmed, Resolved - Partial Functionality, Resolved - Requires Further Investigation)
[ ] Detailed Verification Steps Taken
[ ] Number of Successful Test Runs
[ ] Impacted Systems Verified (All, Specific Systems - List, None)
[ ] Any Unexpected Behavior Observed?
[ ] User Acceptance Status (Accepted, Requires Modification, Rejected)

--- DOCUMENTATION & KNOWLEDGE BASE UPDATE ---
[ ] Detailed Solution Steps
[ ] Root Cause Category (Software Issue, Hardware Failure, User Error, Environmental Factor, Unknown)
[ ] Knowledge Base Article Title (if created)
[ ] Supporting Documentation (screenshots, logs)
[ ] Severity Impacted (Low, Medium, High, Critical)
[ ] Knowledge Base Article Link (if applicable)

--- REQUEST CLOSURE & USER CONFIRMATION ---
[ ] Resolution Status (Resolved, Partially Resolved, Not Resolved)
[ ] Summary of Resolution Actions
[ ] Resolution Time (in minutes)
[ ] User Satisfaction (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] User Feedback/Comments
[ ] Closure Date
[ ] Closure Time
[ ] Support Agent Signature

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