CRM IDENTITY VERIFICATION CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- PRE-IMPLEMENTATION PLANNING ---
[ ] Define Scope and Objectives of Identity Verification
[ ] Estimated Number of Records to Verify
[ ] Primary Regulatory Compliance Requirements (GDPR, CCPA, KYC/AML Regulations, Other (Specify))
[ ] Target Go-Live Date
[ ] Identify Key Stakeholders (Legal Team, Compliance Team, IT Department, Sales/Marketing, Customer Service)
[ ] Identify Current Identity Verification Methods (if any)

--- DATA SOURCE CONFIGURATION ---
[ ] KYC Provider Selection (Provider A, Provider B, Internal Database)
[ ] API Endpoint URL
[ ] API Request Timeout (seconds)
[ ] API Authentication Credentials (Encrypted)
[ ] Sample Data File (for testing)
[ ] Data Mapping Method (Automatic, Manual)
[ ] Last Data Source Sync Date

--- VERIFICATION METHOD CONFIGURATION ---
[ ] Primary Verification Method (Document Verification (e.g., Passport, ID), Biometric Authentication (e.g., Facial Recognition), Knowledge-Based Authentication (KBA), Phone Number Verification)
[ ] Secondary Verification Method (for enhanced security) (Document Verification, Biometric Authentication, Knowledge-Based Authentication, None)
[ ] Confidence Score Threshold (for document verification)
[ ] KBA Question Pool Selection (Standard Question Pool, Custom Question Pool 1, Custom Question Pool 2)
[ ] KBA Question Expiration Date

--- CRM FIELD MAPPING & DATA STORAGE ---
[ ] Identity Provider Data Source (Internal Database, Third-Party KYC Provider A, Third-Party KYC Provider B)
[ ] Verification Method Result Field (CRM Field: Verification Status, CRM Field: Risk Score, CRM Field: Verification Timestamp)
[ ] Maximum Risk Score Threshold
[ ] Data Retention Policy Expiration Date
[ ] Notes on Data Storage Configuration
[ ] Data Encryption Method (AES-256, Triple DES, Custom Encryption)
[ ] Data Storage Locations (AWS S3, Azure Blob Storage, Google Cloud Storage)

--- RISK SCORING & THRESHOLDS ---
[ ] Baseline Risk Score
[ ] High Risk Score Threshold
[ ] Medium Risk Score Threshold
[ ] Default Risk Score Assignment Method (Automated, Manual Review)
[ ] Verification Factors Contributing to Risk Score (Document Verification Result, Biometric Match Score, Knowledge-Based Authentication Success, Address Verification Result)
[ ] Weight for Document Verification
[ ] Weight for Biometric Verification

--- USER INTERFACE & EXPERIENCE ---
[ ] Verification Method Selection (Displayed to User) (Document Upload, Biometric Scan, Knowledge-Based Questions)
[ ] Clear Instructions for Method Selection
[ ] Error Messages (User-Friendly)
[ ] Progress Indicator Type (Progress Bar, Step-by-Step Indicator)
[ ] Timeout Duration (Seconds)
[ ] Confirmation Message (Upon Successful Verification)
[ ] Accessibility Considerations (Font Size, Color Contrast) (Large Font Size, High Contrast Colors)

--- SECURITY & COMPLIANCE ---
[ ] Encryption at Rest Standard (AES-128, AES-256, Other (Specify))
[ ] Encryption in Transit Protocol (TLS 1.2, TLS 1.3, Other (Specify))
[ ] Compliance Standards Met (GDPR, CCPA, PCI DSS, SOC 2, Other (Specify))
[ ] Data Retention Period (Years)
[ ] Last Security Audit Date
[ ] Security Incident Response Plan Summary

--- TESTING & VALIDATION ---
[ ] Test Environment Setup (Dev, UAT, Sandbox)
[ ] Number of Test Users Created
[ ] Verification Methods Tested (Document Verification, Biometric Authentication, Knowledge-Based Authentication)
[ ] Document Verification Test Results (Sample Documents)
[ ] Date of Test Execution
[ ] Test Result: Document Verification (Pass, Fail, N/A)
[ ] Screenshot of Verification Failure (if applicable)
[ ] Number of Successfully Verified Users

--- DOCUMENTATION & TRAINING ---
[ ] Document Outline
[ ] Training Manual (PDF)
[ ] Topics Covered in Training (Data Security Protocols, Verification Method Usage, Risk Assessment Interpretation, Troubleshooting Guide, Compliance Regulations)
[ ] Number of Trainees
[ ] Training Completion Deadline
[ ] Trainer Name

--- ONGOING MONITORING & MAINTENANCE ---
[ ] Last System Health Check Date
[ ] Average Verification Processing Time (seconds)
[ ] Error Rate (%)
[ ] Current Verification Provider Status (Active, Degraded, Maintenance, Down)
[ ] Notes on Recent Issues and Resolutions
[ ] Next Scheduled Maintenance Window

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