CRM INTEGRATION CHECKLIST

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--- PLANNING & REQUIREMENTS ---
[ ] Define Integration Goals
[ ] Estimated Number of Records to Integrate
[ ] Data Direction (One-way or Two-way) (One-way (CRM to System), One-way (System to CRM), Two-way)
[ ] Data Synchronization Frequency (Real-time, Hourly, Daily, Weekly)
[ ] Target Integration Completion Date
[ ] Identify Key Stakeholders and Roles
[ ] Integration Approach (e.g., Middleware, Direct API) (Middleware, Direct API, Other)

--- DATA MAPPING & TRANSFORMATION ---
[ ] Source CRM System (Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Other)
[ ] Target System (Marketing Automation Platform, ERP System, Accounting Software, Other)
[ ] CRM Field Name (Source)
[ ] Target System Field Name
[ ] Data Type Conversion (e.g., Text to Number)
[ ] Transformation Logic (e.g., Concatenation, Formatting)
[ ] Data Transformation Required? (Yes, No)
[ ] Example Data Mapping File (CSV/Excel)

--- API CONNECTIVITY & AUTHENTICATION ---
[ ] CRM API Endpoint URL
[ ] API Key/Access Token
[ ] Rate Limit (Requests per Minute)
[ ] Authentication Method (API Key, OAuth 2.0, Basic Authentication)
[ ] Detailed Authentication Instructions (if applicable)
[ ] SSL Certificate Validation (Enabled, Disabled)
[ ] Certificate Expiration Date (if applicable)

--- DATA SYNCHRONIZATION & ETL ---
[ ] Initial Data Load Volume (Records)
[ ] Synchronization Direction (One-Way (CRM to External System), One-Way (External System to CRM), Two-Way (Bi-directional))
[ ] Synchronization Frequency (Minutes)
[ ] Data Transformation Rules (Specifics)
[ ] Data Fields to Synchronize (Account, Contact, Opportunity, Lead, Custom Object 1, Custom Object 2)
[ ] Scheduled Data Load Date
[ ] Error Handling Strategy (Retry Attempts, Notifications)

--- TESTING & VALIDATION ---
[ ] Number of Test Records Created
[ ] Data Synchronization Direction (CRM to Integrated System, Integrated System to CRM, Bi-Directional)
[ ] Detailed Description of Test Scenarios
[ ] Data Accuracy Verification Method (Manual Comparison, Automated Validation Scripts, Reconciliation Reports)
[ ] Number of Failed Test Cases
[ ] Date of Testing Completion
[ ] Summary of Test Results and Discrepancies Found

--- ERROR HANDLING & MONITORING ---
[ ] Alert Threshold (Failed Sync Attempts)
[ ] Notification Channel (Error Alerts) (Email, Slack, SMS, Webhook)
[ ] Error Logging Configuration
[ ] Last Successful Sync Date
[ ] Critical System Dependencies (Monitor) (Database, API Gateway, Network Connectivity, External Service)
[ ] Scheduled Monitoring Check Time

--- SECURITY & COMPLIANCE ---
[ ] Data Encryption Method (At Rest, In Transit, Both)
[ ] Access Control Implementation (Role-Based Access, Attribute-Based Access, None)
[ ] Last Security Audit Date
[ ] Data Retention Period (in years)
[ ] Relevant Compliance Standards (GDPR, CCPA, HIPAA, PCI DSS)
[ ] Description of Security Incident Response Plan
[ ] Security Policy Document

--- DOCUMENTATION & TRAINING ---
[ ] Integration Documentation Summary
[ ] Integration Design Document
[ ] Training Materials Provided (Select all that apply) (User Manual, Quick Start Guide, Training Videos, FAQ Document)
[ ] Training Session 1 Date
[ ] Training Session 1 Time
[ ] Number of Users Trained

--- DEPLOYMENT & GO-LIVE ---
[ ] Planned Go-Live Date
[ ] Scheduled Deployment Time
[ ] Number of Users Impacted
[ ] Deployment Rollback Plan Description
[ ] Deployment Environment (Production, Staging, Development)
[ ] Deployment Script/Package
[ ] Communication Plan to Users
[ ] Post-Deployment Monitoring End Date

--- POST-IMPLEMENTATION REVIEW ---
[ ] Review Date
[ ] Data Accuracy Score (1-10)
[ ] Overall Integration Success? (Yes, No, Partially)
[ ] Key Strengths of Integration
[ ] Areas for Improvement
[ ] Issues Encountered (Select all that apply) (Data inconsistencies, Performance bottlenecks, User adoption challenges, Security concerns, API limitations, None)
[ ] Recommendations for Future Enhancements

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