CUSTOMER FEEDBACK AND REVIEW MANAGEMENT WORKFLOW

Created by ChecklistGuro (https://checklistguro.com)

[ ] Fetch New Customer Feedback: Retrieve all new entries from the Feedback Data Model that have not yet been processed.
[ ] Update Feedback Status: Change the status of the retrieved feedback entry to 'In Review'.
[ ] Calculate Average CSAT Score: Calculate the average Numerical Satisfaction Score from all feedback entries in the current month.
[ ] Determine Sentiment Score: Execute a formula to weigh the text sentiment analysis score against the star rating.
[ ] Assign Review to Support Manager: Create a task for the Support Manager to investigate any feedback with a rating below 3 stars.
[ ] Create Content Task for Market...: Create Content Task for Marketing
[ ] Create Internal Action Item: Create a new entry in the 'Internal Improvements' data model based on negative feedback findings.
[ ] Send Apology Email: Send an automated email to the customer if the feedback score is critically low.
[ ] Send Thank You Email: Send a thank you email to the customer for providing a positive review.
[ ] Urgent Alert SMS: Send an SMS to the Product Owner if a 'Critical' severity bug is identified in the feedback.
[ ] Close Feedback Loop: Update the original feedback entry status to 'Resolved' once the customer has been contacted.
[ ] Monthly Sentiment Report: Generate a monthly performance report summarizing all processed feedback and satisfaction trends.
[ ] Cleanup Spam Entries: Delete entries identified as spam or duplicate submissions from the Feedback Data Model.

--- END OF TEMPLATE ---
Transform this text into a digital, automated, and trackable mobile app!
Visit: https://checklistguro.com/workflow-templates/auto-repair-shop-management/customer-feedback-and-review-management-workflow
(Click "Install Template" to launch your digital inspection tool immediately)