DELIVERY CONFIRMATION PROCESS AUDIT

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--- PROCESS DOCUMENTATION & DESIGN ---
[ ] Describe the documented delivery confirmation process flow.
[ ] Is the process documented in a readily accessible location? (Yes, No, Partially)
[ ] Version Number of Current Delivery Confirmation Process Documentation.
[ ] Date of Last Process Documentation Update.
[ ] Summarize the roles and responsibilities related to delivery confirmation documentation.
[ ] Are there defined criteria for accepting a delivery confirmation? (Yes, No, Unclear)
[ ] Upload copy of current Delivery Confirmation Process Document.

--- SYSTEM CONFIGURATION & INTEGRATION ---
[ ] TMS Integration Status (Fully Integrated, Partially Integrated, Not Integrated)
[ ] WMS Integration Status (Fully Integrated, Partially Integrated, Not Integrated)
[ ] Carrier Portal API Version (if applicable)
[ ] Describe any manual data entry points in the delivery confirmation process.
[ ] Real-time Tracking Integration? (Yes, No)
[ ] Date of Last System Integration Update
[ ] Document any known issues or limitations with the current system integration.
[ ] Integration Configuration Documentation

--- DATA ACCURACY & INTEGRITY ---
[ ] Percentage of Delivery Confirmations with GPS Coordinates
[ ] Error Rate in Delivery Confirmation Timestamp Data
[ ] Method for verifying delivery recipient identity? (Signature Capture, Photo Proof, PIN/Code Verification, None)
[ ] Describe the process for resolving discrepancies between order details and delivery confirmation records.
[ ] Is Data Validation performed on delivery confirmation data? (e.g., address format, valid recipient names) (Yes, No, Partial)
[ ] Date of last data integrity check of delivery confirmation records.
[ ] Which data fields are regularly audited for accuracy? (Delivery Timestamp, Recipient Name, Delivery Address, Proof of Delivery (Signature/Photo), Tracking Number, Vehicle ID)
[ ] Describe the reconciliation process between carrier delivery confirmation and internal system records.

--- COMMUNICATION & NOTIFICATIONS ---
[ ] Notification Method for Customer Confirmation (Email, SMS, Phone Call, App Notification, Other)
[ ] Standard Email/SMS Template Review
[ ] Average Time for Customer Confirmation Response (minutes)
[ ] Notification Trigger Method (Automatic (system-generated), Manual (agent-initiated))
[ ] Date of Last Notification Template Update
[ ] Notification Channels Used for Internal Updates (e.g., warehouse, customer service) (Email, Slack, Internal System, Other)
[ ] Description of Escalation Process for Unconfirmed Deliveries

--- EXCEPTION HANDLING & RESOLUTION ---
[ ] Describe the documented procedure for handling delivery exceptions (e.g., damaged goods, incorrect address, missed delivery).
[ ] Average time (in hours) taken to resolve a delivery exception.
[ ] What is the primary method used to escalate delivery exceptions? (Email, Phone Call, Automated Ticketing System, Other (Specify))
[ ] Which stakeholders are typically involved in resolving delivery exceptions? (Delivery Driver, Customer Service, Warehouse Team, Logistics Manager, Carrier Representative)
[ ] Provide examples of common delivery exception root causes and the corrective actions taken.
[ ] How are delivery exceptions documented and tracked? (Spreadsheet, TMS System, WMS System, Dedicated Exception Management Software)
[ ] Date of last review of the exception handling procedure.

--- REPORTING & ANALYTICS ---
[ ] Percentage of Deliveries with Automated Confirmation
[ ] Average Time to Delivery Confirmation (Hours)
[ ] Number of Delivery Exceptions Requiring Manual Resolution Per Week
[ ] Reporting Frequency (e.g., Daily, Weekly, Monthly) (Daily, Weekly, Monthly)
[ ] Reporting Tool Used (e.g., Excel, Tableau, Power BI) (Excel, Tableau, Power BI, Other)
[ ] Brief Description of Key Performance Indicators (KPIs) Tracked for Delivery Confirmation
[ ] Sample Delivery Confirmation Report (Last Month)
[ ] Description of data sources used in delivery confirmation reports.

--- SECURITY & ACCESS CONTROLS ---
[ ] Is access to delivery confirmation data role-based? (Yes, No, Partially)
[ ] Are user accounts regularly reviewed and deactivated for terminated employees? (Yes, No, Occasionally)
[ ] Number of users with access to sensitive delivery confirmation data (e.g., addresses, proof of delivery)
[ ] Which authentication methods are used for accessing delivery confirmation systems? (Username/Password, Multi-Factor Authentication (MFA), Biometrics, Other (Specify in LONG_TEXT))
[ ] If 'Other' authentication method was selected, please specify.
[ ] Are delivery confirmation systems protected by firewalls? (Yes, No, Unknown)
[ ] Upload screenshot of access control list (ACL) for the delivery confirmation system (if available)

--- COMPLIANCE & REGULATORY REQUIREMENTS ---
[ ] Is the process compliant with GDPR requirements regarding customer data? (Yes, No, Not Applicable)
[ ] Does the process adhere to carrier-specific contract requirements for delivery confirmation? (Yes, No, N/A - No Carrier Contracts)
[ ] Describe any specific legal or regulatory documentation related to delivery confirmation (e.g., signed agreements, permits).
[ ] Upload copies of relevant agreements or contracts.
[ ] Does the process comply with industry standards for data retention periods? (Yes, No, Unsure)
[ ] Number of documented exceptions related to regulatory non-compliance in the last year.
[ ] Date of last compliance review related to delivery confirmation.

--- CONTINUOUS IMPROVEMENT & FEEDBACK ---
[ ] Describe current feedback mechanisms for delivery confirmation process (e.g., surveys, meetings, direct communication)
[ ] How frequently are delivery confirmation process reviews conducted?
[ ] What is the primary method used to track and prioritize process improvement requests? (Ticketing System, Spreadsheet, Email, Meetings, Other)
[ ] Which stakeholders provide feedback on the delivery confirmation process? (Drivers, Customers, Warehouse Staff, Logistics Managers, IT Department, Carrier Representatives)
[ ] Date of the most recent delivery confirmation process review.
[ ] Summarize key findings and recommendations from the most recent process review.
[ ] How are improvement recommendations communicated to relevant stakeholders? (Email, Team Meetings, Shared Documentation, Dedicated Platform)

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