EMPLOYEE GRIEVANCE REDRESSAL WORKFLOW

Created by ChecklistGuro (https://checklistguro.com)

[ ] Create Grievance Record: Create a new entry in the Grievance Data Model to store the initial complaint details.
[ ] Assign Investigator: Create a task for the HR Manager to review the grievance and assign an investigator.
[ ] Update Grievance Status: Update the status of the grievance entry to 'Under Investigation' once the investigation begins.
[ ] Conduct Investigation: Create a task for the assigned Investigator to interview parties and gather evidence.
[ ] Retrieve Employee Records: Get employee data from the User Data Model to verify the complainant's department and seniority.
[ ] Calculate Resolution SLA: Calculate the deadline date by adding a set number of business days to the grievance creation date.
[ ] Get Previous Grievances: Get all previous entries for the same employee to check for recurring patterns or historical context.
[ ] Aggregate Department Grievance Count: Sum the number of active grievances within the specific department to identify high-risk areas.
[ ] Final Review Task: Create a task for the Head of HR to review the investigation findings and approve the resolution.
[ ] Notify Complainant: Send an email to the employee notifying them that their grievance has been received and is being processed.
[ ] Notify Investigator: Send an email to the assigned investigator with the details of the new assignment.
[ ] Finalize Grievance Decision: Update the grievance entry with the final decision, resolution notes, and closing date.
[ ] Send Resolution Summary: Send an email to the complainant and the manager outlining the final outcome of the grievance.
[ ] Generate Monthly Grievance Report: Create a report summarizing all resolved grievances, average resolution time, and common themes.
[ ] Urgent Alert SMS: Send an SMS to the HR Director if a grievance is flagged as 'Critical' or 'High Severity'.

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