ENERGY GRID OUTAGE SUPPORT CHECKLIST

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--- INITIAL INCIDENT NOTIFICATION & ASSESSMENT ---
[ ] Time of Initial Notification
[ ] Detailed Description of Reported Issue (from caller/reporter)
[ ] Approximate Location of Reported Outage
[ ] Severity Level (Initial Assessment) (Low, Medium, High, Critical)
[ ] Estimated Number of Customers Affected (Initial)
[ ] Type of Issue Reported (Initial) (Power Outage, Voltage Fluctuations, Equipment Failure, Other)
[ ] Reporter Name
[ ] Reporter Contact Number

--- AFFECTED AREA IDENTIFICATION & SCOPE DETERMINATION ---
[ ] Initial Reported Outage Location
[ ] Estimated Number of Customers Affected
[ ] Affected Circuit(s) (Circuit A, Circuit B, Circuit C, Multiple Circuits)
[ ] Description of Visible Damage (if any)
[ ] Radius of Impact (estimated miles)
[ ] Affected Infrastructure (check all that apply) (Transmission Lines, Distribution Lines, Substations, Transformers, Poles/Towers)
[ ] Date of Initial Damage (if known)

--- COMMUNICATION & STAKEHOLDER UPDATES ---
[ ] Initial Customer Notification Message (Draft)
[ ] Communication Channel Used (Customer) (Phone, Email, SMS, Social Media, Website Update)
[ ] Time of Initial Customer Notification
[ ] Summary of Updates Provided to Internal Teams
[ ] Number of Affected Customers (Estimated)
[ ] Regulatory Body Notification Required? (Yes, No)
[ ] Date of Regulatory Body Notification (if applicable)
[ ] Notes on Stakeholder Interactions

--- ROOT CAUSE ANALYSIS & DATA GATHERING ---
[ ] Initial Incident Description (from notification)
[ ] Precise Location of Initial Fault Indication
[ ] Voltage Deviation (if applicable)
[ ] Date of Initial Fault Indication
[ ] Time of Initial Fault Indication
[ ] Possible Contributing Factors (select all that apply) (Weather Event (e.g., lightning, storm), Equipment Failure (specify in Long Text), Human Error, External Interference, Cybersecurity Incident)
[ ] SCADA Screenshots/Logs

--- RESTORATION & REPAIR ACTIVITIES ---
[ ] Voltage Level at Affected Substation
[ ] Type of Equipment Failure (e.g., Transformer, Transmission Line) (Transformer Failure, Transmission Line Damage, Substation Equipment Malfunction, Other)
[ ] Date Repair Started
[ ] Time Repair Started
[ ] Description of Repair Activities Performed
[ ] Location of Primary Repair Point
[ ] Photographic Evidence of Repair Site (Optional)
[ ] Estimated Time to Complete Repair (in hours)

--- POST-RESTORATION VERIFICATION & MONITORING ---
[ ] Power Restoration Time (Actual)
[ ] Voltage Level Verified (kV)
[ ] Frequency Stability Check Result (Stable, Slight Deviation, Significant Deviation)
[ ] Affected Systems Re-Verified (Critical Infrastructure, Residential Areas, Commercial Buildings, Transportation Systems)
[ ] Next Scheduled Grid Stability Check
[ ] Notes on System Behavior Post-Restoration
[ ] Location of Final Grid Stability Verification

--- DOCUMENTATION & REPORTING ---
[ ] Incident Summary
[ ] Customer Impacted (Approximate)
[ ] Outage Start Date/Time
[ ] Restoration Date/Time
[ ] Root Cause Analysis Notes
[ ] Contributing Factors (Select All That Apply) (Equipment Failure, Weather Event, Human Error, Cybersecurity Incident, Other)
[ ] Supporting Documentation (e.g., photos, logs)
[ ] Reviewer Signature

--- SAFETY PROTOCOLS & EMERGENCY PROCEDURES ---
[ ] PPE (Personal Protective Equipment) Verified? (Yes, No, N/A)
[ ] Safety Hazards Identified? (Downed Power Lines, Unstable Ground, Chemical Spill, Structural Damage, None)
[ ] Last Safety Training Completion Date
[ ] Emergency Contact Notification Time
[ ] Emergency Staging Area Location
[ ] Number of Personnel on Site
[ ] Site Supervisor Acknowledgement

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