FLOWER SHOP EMPLOYEE TRAINING CHECKLIST

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--- ONBOARDING & SHOP INTRODUCTION ---
[ ] Welcome Message & Shop Overview
[ ] Employee Name
[ ] Start Date
[ ] Position/Role (Florist, Delivery Driver, Sales Associate, Designer)
[ ] Review of Employee Handbook (Initial Acknowledgment)
[ ] Key Contact Person (Manager/Mentor) (Manager 1, Manager 2, Senior Florist)
[ ] Shop Layout Familiarization (Confirm Location Visited)

--- FLOWER HANDLING & CARE ---
[ ] Receiving Instructions - Supplier Specific
[ ] Flower Count Upon Delivery
[ ] Flower Condition Upon Arrival (Overall) (Excellent, Good, Fair, Poor)
[ ] Specific Flower Damage (Check all that apply) (Bruising, Wilting, Spots, Broken Stems, Mold)
[ ] Delivery Date
[ ] Delivery Time
[ ] Hydration Solution Used (Brand & Mix)
[ ] Water Temperature (°F)

--- DESIGN & ARRANGEMENT BASICS ---
[ ] Explain the principles of floral design (balance, proportion, rhythm, harmony).
[ ] Select all that apply: What are the basic color theory concepts? (Complementary Colors, Analogous Colors, Monochromatic, Triadic)
[ ] What is the recommended ratio of greenery to focal flowers in a small arrangement?
[ ] Choose the most appropriate container for a modern, minimalist design: (Ceramic Vase, Wire Basket, Glass Cylinder, Rustic Planter)
[ ] Describe how to create a spiral arrangement technique.
[ ] Which stem trimming technique maximizes water uptake? (Straight Cut, Slanted Cut, Crush Stem End, Cut Under Water)

--- POINT OF SALE (POS) SYSTEM ---
[ ] Login Credentials (Username/Password)
[ ] Employee ID
[ ] Payment Types Accepted (Select All) (Cash, Credit Card, Debit Card, Gift Card, Online Payment)
[ ] Procedure for Processing Credit Card Payments
[ ] Procedure for Handling Cash Transactions
[ ] Discount Application Procedures (Select One) (Manager Approval Required, Specific Discount Codes, Percentage Based)
[ ] Return/Exchange Policy Details
[ ] Sales Tax Rate

--- ORDER FULFILLMENT & DELIVERY ---
[ ] Order Number
[ ] Delivery Date
[ ] Delivery Time Window Start
[ ] Delivery Time Window End
[ ] Delivery Method (In-Shop Pickup, Local Delivery, Courier Service)
[ ] Delivery Instructions (e.g., Gate Code, Apartment Number)
[ ] Delivery Address
[ ] Special Handling Required? (Fragile, Perishable, Signature Required)
[ ] Total Items

--- CUSTOMER SERVICE & COMMUNICATION ---
[ ] Greeting Protocol - Describe the standard greeting used when customers enter the shop.
[ ] Handling Complaints - Select the correct procedure for escalating customer complaints. (Inform Manager Immediately, Attempt to Resolve Independently, Transfer to Another Team Member)
[ ] Active Listening Techniques - List techniques for actively listening to customer requests.
[ ] Communication Channels - Which channels are employees authorized to use for customer communication? (Phone, Email, Social Media Direct Messages, In-Person)
[ ] Dealing with Difficult Customers - Briefly describe strategies for handling difficult or frustrated customers.
[ ] Order Clarification - Select the proper response when an order requires clarification. (Assume the Request and Proceed, Politely Ask Clarifying Questions, Tell the Customer What You Can Do)

--- SAFETY PROCEDURES ---
[ ] Emergency Contact Information Review
[ ] Potential Hazards Identified (Check all that apply) (Sharp Tools, Chemicals (Floral Preservatives), Slippery Floors, Heavy Lifting, Electrical Equipment)
[ ] Location of First Aid Kit
[ ] Location of Fire Extinguisher(s)
[ ] Date of Last Fire Extinguisher Inspection
[ ] Date of Last Safety Training Review
[ ] Employee Signature Acknowledging Safety Procedures

--- PRODUCT KNOWLEDGE (SEASONAL) ---
[ ] Current Seasonal Flowers (Check all that apply) (Roses, Lilies, Sunflowers, Dahlias, Chrysanthemums, Peonies)
[ ] Brief Description of Key Seasonal Flower Characteristics (e.g., Rose – Fragrance, Durability)
[ ] Typical Vase Life (Days) – Rose (example)
[ ] Peak Season Start Date – Sunflower (example)
[ ] Common Color Variations – Peony (Select one) (Pink, Red, White, Coral)
[ ] Upload a Reference Image of a Current Seasonal Arrangement (Optional)

--- LOSS PREVENTION & SECURITY ---
[ ] Employee ID Number
[ ] Review of Shop Security Protocols (Summary)
[ ] Starting Cash Drawer Amount
[ ] Ending Cash Drawer Amount
[ ] Suspicious Activity Reported? (Yes, No)
[ ] Details of Suspicious Activity (if applicable)
[ ] Date of Last Security System Check
[ ] Employee Signature - Acknowledgment of Security Training

--- WRAP-UP & ASSESSMENT ---
[ ] Training Completion Score (out of 100)
[ ] Areas for Improvement (Identified by Trainer)
[ ] Employee Comments/Questions
[ ] Overall Training Effectiveness (Employee Perspective) (Excellent, Good, Fair, Needs Improvement)
[ ] Date of Assessment
[ ] Time of Assessment
[ ] Employee Signature
[ ] Trainer Signature

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