FOOD & BEVERAGE RESTAURANT SERVICE ISSUE CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- INITIAL CUSTOMER CONTACT ---
[ ] Contact Time
[ ] Contact Method (Phone, In-Person, Email, Online Chat)
[ ] Customer Name
[ ] Table Number (if applicable)
[ ] Brief Summary of Customer Concern (Initial Description)
[ ] Initial Customer Sentiment (Positive, Neutral, Negative)

--- ISSUE IDENTIFICATION & DOCUMENTATION ---
[ ] Table Number (if applicable)
[ ] Customer Description of Issue
[ ] Issue Category (Food Quality, Service Speed, Order Accuracy, Cleanliness, Other)
[ ] Employee Name (Initial Contact)
[ ] Date of Incident
[ ] Time of Incident
[ ] Related Items (Check all that apply) (Menu Item, Drink, Ambiance, Staff Behavior)

--- PROBLEM ANALYSIS & DIAGNOSIS ---
[ ] Describe the Customer's Reported Issue (in their own words)
[ ] Issue Category (Food Quality, Service Speed, Order Accuracy, Cleanliness, Ambience, Other)
[ ] Affected Areas (Check all that apply) (Food, Drinks, Service, Environment)
[ ] Estimated Wait Time (in minutes)
[ ] Possible Root Cause (Staffing Shortage, Kitchen Equipment Malfunction, Ingredient Quality Issue, Order System Error, Unknown)
[ ] Additional Notes or Observations

--- SOLUTION IMPLEMENTATION & VERIFICATION ---
[ ] Detailed Solution Applied
[ ] Quantity of Items Replaced/Adjusted
[ ] Resolution Category (Menu Item Replacement, Service Adjustment, Refund Issued, Compensatory Offer, Other)
[ ] Date of Solution Implementation
[ ] Time of Solution Implementation
[ ] Solution Effectiveness (Initial) (Fully Resolved, Partially Resolved, Not Resolved)
[ ] Notes on Implementation (e.g., specific challenges)

--- CUSTOMER FOLLOW-UP & SATISFACTION ---
[ ] Customer Satisfaction Level (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Summary of Resolution Explained to Customer
[ ] Time Spent on Follow-Up (minutes)
[ ] Customer Comments/Feedback
[ ] Would you recommend our service? (Yes, No, Maybe)

--- ESCALATION PROCEDURES ---
[ ] Escalation Tier (Tier 1, Tier 2, Tier 3)
[ ] Estimated Resolution Time (Hours)
[ ] Reason for Escalation
[ ] Escalation Specialist Assigned
[ ] Escalation Date
[ ] Escalation Time

--- ISSUE CLOSURE & REPORTING ---
[ ] Summary of Resolution
[ ] Resolution Time (minutes)
[ ] Customer Satisfaction Level (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Root Cause Categories (Staff Training, Equipment Failure, Process Error, Supplier Issue, Other)
[ ] Closure Date
[ ] Closure Time

--- END OF TEMPLATE ---
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