FOOD SERVICE RESTAURANT CUSTOMER SATISFACTION SURVEY CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)

--- ARRIVAL & AMBIANCE ---
[ ] Arrival Wait Time (minutes)
[ ] Ease of Finding Parking (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] Greeting Upon Arrival (Warm and Friendly, Polite, Neutral, Impersonal, Unwelcoming)
[ ] Noise Level (Quiet, Moderate, Loud)
[ ] Describe the Atmosphere (e.g., cozy, modern, lively)

--- MENU & ORDERING ---
[ ] How easy was it to understand the menu? (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] How would you rate the variety of options on the menu? (Excellent, Good, Average, Fair, Poor)
[ ] Did you have any difficulty placing your order? (No, Yes)
[ ] If you answered 'Yes' to the previous question, please explain what difficulties you encountered.
[ ] Approximately how long did it take to place your order?
[ ] How helpful was the server in answering your questions about the menu? (Very Helpful, Helpful, Neutral, Not Helpful, Not Applicable)

--- FOOD QUALITY & PRESENTATION ---
[ ] How would you rate the taste of your main course? (Excellent, Good, Average, Poor, Very Poor)
[ ] On a scale of 1-10 (10 being perfectly cooked), how would you rate the doneness of your steak (if applicable)?
[ ] Was your food served at the appropriate temperature? (Yes, No, N/A)
[ ] Please describe the visual presentation of your meal (e.g., plating, garnish).
[ ] Were the ingredients fresh and of good quality? (Yes, No, Unsure)
[ ] Do you have any specific comments about the foodâ€™s flavor or ingredients?

--- SERVICE SPEED & EFFICIENCY ---
[ ] Wait Time (minutes) to be seated:
[ ] Time (minutes) taken to receive drinks:
[ ] Time (minutes) taken for food to arrive:
[ ] Was your order taken promptly? (Yes, No, Somewhat)
[ ] Did the staff check on your table during the meal? (Yes, No, Occasionally)
[ ] Approximate time of order placement:

--- STAFF FRIENDLINESS & PROFESSIONALISM ---
[ ] How friendly were the staff? (Very Friendly, Friendly, Neutral, Unfriendly, Very Unfriendly)
[ ] How knowledgeable were the staff about the menu? (Very Knowledgeable, Knowledgeable, Neutral, Not Knowledgeable, Not at all Knowledgeable)
[ ] Did the staff appear attentive to your needs? (Yes, very attentive, Yes, somewhat attentive, Neutral, No, not very attentive, No, not at all attentive)
[ ] Please provide any specific comments about the staff's service:
[ ] Did the staff handle your requests efficiently? (Yes, very efficiently, Yes, somewhat efficiently, Neutral, No, not very efficiently, No, not at all efficiently)

--- CLEANLINESS & HYGIENE ---
[ ] Table Cleanliness Rating (1-5)
[ ] Floor Cleanliness Rating (1-5)
[ ] Restroom Condition (Excellent, Good, Fair, Poor)
[ ] What areas of cleanliness need improvement? (Tables, Floors, Restrooms, Dishware, Seating, Other)
[ ] Please provide any additional comments regarding cleanliness:

--- VALUE FOR MONEY ---
[ ] How satisfied were you with the portion size for the price?
[ ] On a scale of 1 to 10, how would you rate the overall value for money?
[ ] Did you feel the price was appropriate for the quality of food? (Yes, No, Unsure)
[ ] Please explain your reasoning regarding the value for money.
[ ] Compared to similar restaurants, was the price... (Higher, Lower, About the same)

--- OVERALL EXPERIENCE & RECOMMENDATIONS ---
[ ] Overall Satisfaction (1-10)
[ ] Would you recommend this restaurant? (Yes, No, Maybe)
[ ] What did you enjoy most about your experience?
[ ] What could we have done better?
[ ] How likely are you to return? (Very Likely, Likely, Neutral, Unlikely, Very Unlikely)
[ ] Email Address (optional for follow-up)

--- END OF TEMPLATE ---
Transform this text into a digital, automated, and trackable mobile app!
Visit: https://checklistguro.com/templates/survey-management/food-service-restaurant-customer-satisfaction-survey-checklist
(Click "Install Template" to launch your digital inspection tool immediately)