FRONT DESK OPERATIONS CHECKLIST TEMPLATE

Created by ChecklistGuro (https://checklistguro.com)


--- OPENING PROCEDURES ---
[ ] Scheduled Opening Time
[ ] Cash Drawer Start Amount
[ ] Check Front Desk Computer (Yes, No)
[ ] Verify Internet/WiFi Functionality (Yes, No)
[ ] Check Station Supplies (Pens, Guest Forms, Key Cards, Notepads, Stationery)
[ ] Date of Opening

--- GUEST CHECK-IN ---
[ ] Guest Last Name
[ ] Number of Guests
[ ] Room Type (Standard, Deluxe, Suite)
[ ] Arrival Date
[ ] Check-in Time
[ ] Payment Method (Credit Card, Cash, Traveler's Check)
[ ] Credit Card Number (If Applicable)
[ ] Special Requests/Notes

--- GUEST CHECK-OUT ---
[ ] Check-out Time
[ ] Room Number
[ ] Outstanding Balance
[ ] Payment Method (Credit Card, Cash, Debit Card, Other)
[ ] Payment Method Details (e.g., last 4 digits)
[ ] Express Check-out Requested? (Yes, No)
[ ] Guest Comments/Feedback
[ ] Date of Check-out

--- PHONE & COMMUNICATION ---
[ ] Greeting Script Followed? (Yes, No)
[ ] Number of Incoming Calls
[ ] Summary of Important Phone Calls/Messages
[ ] Answering Service Activated? (Yes, No)
[ ] Date of Voicemail Review
[ ] Time of Last Voicemail Check
[ ] Communication Channels Monitored (Phone, Email, Chat, Social Media)

--- RESERVATIONS & AVAILABILITY ---
[ ] Total Rooms Booked Today
[ ] Number of Walk-in Guests
[ ] Arrival Date of New Reservation
[ ] Reservation Time (if applicable)
[ ] Room Type Reserved (Single, Double, Suite, Family Room)
[ ] Special Requests Noted? (Yes, No)
[ ] Details of Special Requests
[ ] Number of Guests in Reservation

--- CASH HANDLING & PAYMENTS ---
[ ] Starting Cash Drawer Amount
[ ] Number of Transactions
[ ] Total Cash Received
[ ] Total Credit Card Transactions
[ ] Total Credit Card Revenue
[ ] Total Other Payment Methods (Specify)
[ ] Payment Method Discrepancies? (Yes, No)
[ ] Notes on Payment Transactions

--- SECURITY & SAFETY ---
[ ] Fire Alarm Test Result
[ ] Emergency Exit Lights Operational? (Yes, No, N/A)
[ ] Security Camera Functionality (All Operational, Partial Operational, Not Operational)
[ ] Last Security Personnel Briefing Date
[ ] Security Incident Notes (if any)
[ ] Sprinkler System Test Status (Passed, Failed, N/A)
[ ] Location of Emergency First Aid Kit

--- CLOSING PROCEDURES ---
[ ] Closing Time Confirmed?
[ ] Cash Drawer Count
[ ] Cash Drawer Discrepancy Notes (if any)
[ ] Keys Distributed/Secured? (Yes, No)
[ ] Security System Armed? (Yes, No)
[ ] Date of Closing
[ ] Any Issues/Maintenance Needed?
[ ] Front Desk Agent Signature

--- DAILY REPORTS & DOCUMENTATION ---
[ ] Total Number of Check-ins
[ ] Total Number of Check-outs
[ ] Walk-in Guests Count
[ ] No Show Count
[ ] Summary of Any Issues/Incidents
[ ] Payment Method Breakdown (e.g., Credit Card, Cash) (Credit Card, Cash, Other)
[ ] Date of Report
[ ] Time of Report Completion
[ ] Front Desk Agent Signature

--- EQUIPMENT & SUPPLIES ---
[ ] Pens - Quantity
[ ] Guest Key Cards - Quantity
[ ] Registration Forms - Quantity
[ ] Printer Status (Working, Needs Paper, Malfunctioning)
[ ] Phone System Status (Working, Needs Attention)
[ ] Last Toner Replacement
[ ] Notes on Supplies/Equipment

--- END OF TEMPLATE ---
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