GUEST CHECK-IN AND CHECK-OUT PROTOCOL

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--- PRE-ARRIVAL & ROOM PREPARATION ---
[ ] Expected Arrival Date
[ ] Number of Guests
[ ] Room Type Assigned (Standard, Deluxe, Suite, Accessible Room)
[ ] Special Requests Noted? (Yes, No)
[ ] Details of Special Requests (if applicable)
[ ] Room Cleaning Status (Not Started, In Progress, Completed, Needs Attention)
[ ] Notes on Room Condition
[ ] Room Photo (Condition)

--- GUEST CHECK-IN PROCEDURE ---
[ ] Reservation Number
[ ] Guest Name(s)
[ ] Room Type Confirmed? (Confirmed, Upgraded, Downgraded, Not Available)
[ ] Payment Method (Credit Card, Debit Card, Cash, Other)
[ ] Arrival Date (Confirm)
[ ] Scheduled Arrival Time
[ ] Special Requests/Notes
[ ] Loyalty Program? (Yes, No)
[ ] Guest Signature (Acknowledgement)

--- ROOM INSPECTION & DOCUMENTATION (CHECK-OUT) ---
[ ] Overall Room Condition Notes
[ ] Damaged/Missing Items - Estimated Value (USD)
[ ] Evidence of Damage/Excessive Wear (Select all that apply) (Stains on Furniture, Broken Fixtures, Damage to Walls/Floors, Missing Linens/Towels, Smell/Odor Issues, Pet Damage, Other (Specify in Notes))
[ ] Photographic Evidence of Damage/Issues (Mandatory)
[ ] Detailed Description of Any Found Issues
[ ] Room Cleanliness Assessment (Excellent, Good, Fair, Poor)
[ ] Quantity of Remaining Toiletries
[ ] Condition of Mini-Bar (If Applicable) (Stocked as per Standard, Used - Requires Restock, Missing Items)

--- KEY/ACCESS CARD HANDLING (CHECK-OUT) ---
[ ] Access Card Returned? (Yes, No)
[ ] Key Returned? (Yes, No)
[ ] Notes on Key/Card Return (if applicable)
[ ] Number of Keys/Cards Retrieved
[ ] Key/Card Condition (If Any Damage) (No Damage, Scratched, Bent, Broken)
[ ] Detailed Description of Key/Card Damage (if applicable)
[ ] Key/Card Deactivated? (Yes, No)

--- BILLING & PAYMENT (CHECK-OUT) ---
[ ] Total Room Charge
[ ] Taxes Applied
[ ] Additional Charges (e.g., minibar, restaurant)
[ ] Discounts Applied
[ ] Payment Method (Credit Card, Debit Card, Cash, Other (Specify))
[ ] Notes on Payment (if applicable)
[ ] Authorization Code (if applicable) (Verified, Declined)
[ ] Receipt Number

--- GUEST FAREWELL & FEEDBACK ---
[ ] Did the guest express overall satisfaction? (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Record any specific positive comments from the guest.
[ ] Record any specific negative comments or concerns raised by the guest.
[ ] Was a follow-up offered for any issues raised? (Yes, No)
[ ] Estimate guest satisfaction score (1-10)
[ ] Note any staff member interaction that significantly impacted the guest experience (positive or negative).

--- POST-CHECK-OUT ROOM RESET ---
[ ] Room Temperature (upon entry)
[ ] Damage/Missing Items Observed? (None, Furniture Damage, Broken Fixtures, Missing Linens, Missing Amenities, Other (Specify in LONG_TEXT))
[ ] Detailed Description of Observed Damage/Missing Items (if applicable)
[ ] Room Cleaning Required? (Standard Clean, Deep Clean, No Clean Required)
[ ] Scheduled Cleaning Date
[ ] Scheduled Cleaning Time
[ ] Amenities Replenishment Required? (Toiletries, Coffee/Tea Supplies, Towels, Other (Specify in LONG_TEXT))
[ ] Specific Replenishment Details (if applicable)

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