GUEST CHECK-IN/OUT

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--- PRE-ARRIVAL & ROOM PREPARATION ---
[ ] Expected Arrival Date
[ ] Number of Guests
[ ] Room Type Requested (Standard, Deluxe, Suite, Accessible, Other)
[ ] Special Requests (e.g., early check-in, crib) (Early Check-in Requested, Crib Needed, Rollaway Bed Needed, Specific View Requested, None)
[ ] Notes Regarding Reservation
[ ] Room Status (Prior to Arrival) (Clean, Needs Cleaning, Maintenance Required)
[ ] Maintenance Notes (if applicable)

--- GUEST CHECK-IN ---
[ ] Guest First Name
[ ] Guest Last Name
[ ] Number of Guests
[ ] Room Type Confirmed? (Confirmed, Needs Adjustment)
[ ] Arrival Date (Confirmed)
[ ] Expected Arrival Time
[ ] Special Requests Noted? (Yes, No)
[ ] Special Requests Details (If Applicable)

--- ROOM ASSIGNMENT & KEY HANDLING ---
[ ] Room Type Assigned (Standard, Deluxe, Suite, Accessible Room, Connecting Rooms)
[ ] Room Number
[ ] Floor Assigned (1st Floor, 2nd Floor, 3rd Floor, 4th Floor, 5th Floor, Other)
[ ] Key/Access Card Type (Physical Key, Access Card, Mobile Key)
[ ] Key/Card Number (if applicable)
[ ] Special Requests (Room Location) (Quiet Location, Near Elevator, High Floor, Ground Floor, None)
[ ] Key/Access Card Assigned to

--- PAYMENT & SECURITY DEPOSIT ---
[ ] Total Room Charge
[ ] Security Deposit Amount
[ ] Payment Method (Credit Card, Debit Card, Cash, Other)
[ ] Credit Card Number (If Applicable)
[ ] Expiration Date (If Applicable)
[ ] CVV (If Applicable)
[ ] Cardholder Name (If Applicable)
[ ] Authorization Code
[ ] Payment Notes (e.g., authorization issues, refund details)

--- GUEST WELCOME & INFORMATION ---
[ ] Welcome Drink Offered?
[ ] Personalized Welcome Note (if applicable)
[ ] Preferred Amenities/Services Confirmed? (Yes, No)
[ ] Brief Overview of Hotel Amenities & Services Provided
[ ] Wi-Fi Information Provided? (Yes, No)
[ ] Relevant Information Handouts Given (Select all that apply) (Local Area Guide, Restaurant Menus, Spa/Wellness Brochure, Events Calendar, Transportation Information)
[ ] Assigned Room Number
[ ] Any Specific Guest Requests/Concerns Noted?

--- GUEST CHECK-OUT ---
[ ] Scheduled Check-out Time
[ ] Number of Nights Stayed
[ ] Late Departure Request? (Yes, No)
[ ] Outstanding Balance
[ ] Payment Method Used (Credit Card, Cash, Debit Card, Other)
[ ] Guest Comments/Feedback
[ ] Room Condition at Checkout? (Excellent, Good, Fair, Poor)
[ ] Guest Signature

--- ROOM INSPECTION & CLEANING READINESS ---
[ ] Check for Damage (Walls, Furniture, Fixtures) (None, Minor (Surface Scratch), Moderate (Chip, Dent), Significant (Broken, Missing))
[ ] Check Appliance Functionality (TV, AC, Lights, etc.) (Functioning Properly, TV - No Picture, AC - Not Cooling, Lights - Not Working, Other - (Specify))
[ ] Mini-Bar Item Count (Verify)
[ ] Notes on Room Condition
[ ] Linen Condition (Towels, Sheets, Pillows) (Clean & Fresh, Stained, Damaged, Missing, Requires Replacement)
[ ] Overall Cleanliness (Excellent, Good, Fair, Poor)
[ ] Room Secured (Windows, Doors) (Yes, No - Requires Attention)

--- POST-DEPARTURE TASKS ---
[ ] Final Room Balance
[ ] Outstanding Charges? (Yes, No)
[ ] Notes on Guest Experience (if applicable)
[ ] Date of Departure
[ ] Lost & Found Items? (Yes, No)
[ ] Lost & Found Item Description (if applicable)
[ ] Total Revenue Posted
[ ] Folio Reconciliation Completed? (Yes, No)

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