GUEST EXPERIENCE AUDIT: HOTEL READINESS & SERVICE CHECKLIST

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--- ARRIVAL & CHECK-IN ---
[ ] Arrival Traffic Count
[ ] Curb Appeal - Overall Impression (Excellent, Good, Fair, Poor)
[ ] Parking Availability (Ample, Adequate, Limited, Full)
[ ] Check-in Wait Time (Average)
[ ] Front Desk Staff - Professionalism Observation
[ ] Front Desk Amenities Available (Brochures, Maps, Local Restaurant Menus, Umbrellas)
[ ] Queue Management System (Present and Functional, Present, but not fully functional, Not Present)

--- ROOM READINESS & CLEANLINESS ---
[ ] Room Number
[ ] Overall Room Cleanliness (Rating 1-5) (1 - Poor, 2 - Fair, 3 - Average, 4 - Good, 5 - Excellent)
[ ] Check for Stains/Damage (Select all that apply) (Carpet, Upholstery, Bed Linens, Curtains/Drapes, Walls, Furniture, None)
[ ] Notes on Condition/Repairs Needed
[ ] Functionality of Shower (Hot/Cold Water) (Functioning Properly, Hot Water Issue, Cold Water Issue, Not Tested)
[ ] TV Remote Functionality (Working, Not Working, Not Tested)
[ ] Photo Documentation (if applicable)

--- HOUSEKEEPING STANDARDS ---
[ ] Room Turnover Time (Minutes)
[ ] Checklist Items Verified (Mark all that apply) (Dusting of all surfaces, Cleaning of bathroom fixtures, Replacement of linens, Emptying of trash receptacles, Vacuuming/Mopping of floors, Window cleaning, Restocking of amenities)
[ ] Detailed Notes on Room Condition (if any)
[ ] Overall Cleanliness Rating (Excellent, Good, Fair, Poor)
[ ] Photo Documentation (optional)
[ ] Date of Inspection
[ ] Number of Rooms Inspected

--- FRONT DESK & GUEST SERVICES ---
[ ] Check-in Wait Time (minutes)
[ ] Greeting Style (Warm & Welcoming?) (Yes, No, Needs Improvement)
[ ] Notes on Guest Interactions (positive/negative)
[ ] Ability to Handle Guest Requests? (Excellent, Good, Fair, Poor)
[ ] Relevant Information Provided at Check-in? (Hotel Amenities, Local Attractions, Restaurant Hours, Wi-Fi Password)
[ ] Accuracy of Information Provided? (Fully Accurate, Minor Inaccuracies, Significant Inaccuracies)
[ ] Associate Name (for feedback)

--- RESTAURANT & FOOD SERVICE (IF APPLICABLE) ---
[ ] Temperature of Refrigeration Units (Fahrenheit)
[ ] Menu Accuracy Check: Does the physical menu match online? (Yes, No, N/A)
[ ] Food Safety Certifications Verified (Select all that apply) (ServSafe, HACCP, Other (Specify in LONG_TEXT))
[ ] If 'Other' certification selected, please specify:
[ ] Quantity of Properly Stored Leftovers (lbs)
[ ] Table Setting Cleanliness and Presentation (Excellent, Good, Fair, Poor)
[ ] Time of last pest control service

--- PUBLIC AREAS & FACILITIES ---
[ ] Lobby Temperature (Celsius)
[ ] Floor Cleanliness (Lobby) (Excellent, Good, Fair, Poor)
[ ] Observations on Restroom Condition (specify areas needing attention)
[ ] Damaged or Missing Items (Check all that apply) (Broken Tile, Missing Signage, Damaged Furniture, Malfunctioning Lighting, None)
[ ] Last Restroom Deep Cleaning Date
[ ] Elevator Operation - Audible Noise Level (Normal, Slightly Elevated, Excessive)
[ ] Location of any identified hazards

--- SAFETY & SECURITY ---
[ ] Fire Extinguisher Inspection Date
[ ] Last Fire Drill Date
[ ] Smoke Detectors Functioning? (Yes, No, N/A)
[ ] Emergency Lighting Operational? (Yes, No, N/A)
[ ] Number of Security Personnel on Duty
[ ] Any Security Concerns/Observations
[ ] Exterior Lighting Adequate? (Yes, No, N/A)
[ ] Attach Security Camera System Logs (if applicable)

--- TECHNOLOGY & CONNECTIVITY ---
[ ] Wi-Fi Speed (Mbps)
[ ] Wi-Fi Login Process (Easy and Intuitive, Requires Assistance, Not Functional)
[ ] TV Channel Selection (Fully Functional, Limited Channels, Not Functional)
[ ] Notes on Technical Issues Encountered
[ ] Which connectivity services were tested? (Wi-Fi, In-Room TV, Phone System, Charging Ports, Smart Device Integration)
[ ] Smart Device Integration (e.g., voice assistants) (Fully Functional, Partially Functional, Not Available)

--- GUEST FEEDBACK & RESOLUTION ---
[ ] Summary of Recent Guest Feedback (last week)
[ ] Number of Resolved Guest Complaints (last week)
[ ] Primary Complaint Category (e.g., cleanliness, service, noise) (Cleanliness, Service, Noise, Amenities, Location, Other)
[ ] Resolution Methods Used (select all that apply) (Verbal Apology, Discount/Comp, Room Change, Refund, Other - Specify)
[ ] Detailed Description of a Recent Guest Complaint and Resolution
[ ] Date of Complaint
[ ] Time of Complaint (approximate)

--- SUSTAINABILITY & ENVIRONMENTAL PRACTICES ---
[ ] Water Usage Reduction (percentage)
[ ] Energy Consumption Reduction (percentage)
[ ] Recycling Programs in Place (Paper Recycling, Plastic Recycling, Glass Recycling, Food Waste Composting, Other (specify))
[ ] Guest Amenity Packaging (Eco-friendly/Recycled, Standard, Refillable Dispensers)
[ ] Details of Energy-Saving Initiatives
[ ] Proof of Sustainable Sourcing (e.g., food suppliers)
[ ] Date of Last Sustainability Audit
[ ] Linen Reuse Program (Implemented, Planning, Not Implemented)

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