HOTEL GUEST ARRIVAL CHECKLIST TEMPLATE

Created by ChecklistGuro (https://checklistguro.com)


--- PRE-ARRIVAL CHECKS ---
[ ] Expected Arrival Date
[ ] Number of Guests
[ ] Room Type Confirmed? (Confirmed, Needs Confirmation)
[ ] Special Requests Noted? (Yes, No)
[ ] Details of Special Requests
[ ] Arrival Time Estimate

--- ROOM VERIFICATION ---
[ ] Room Number
[ ] Room Status (Clean/Dirty/Out of Order) (Clean, Dirty, Out of Order)
[ ] Cleanliness Issues (Select all that apply) (Dusting, Floors, Bathrooms, Bed Linen, Furniture, Windows, None)
[ ] Temperature (Celsius)
[ ] HVAC Functioning (Working, Not Working, Needs Repair)
[ ] Notes/Comments

--- GUEST WELCOME ---
[ ] Greeting Style (Formal, Casual, Personalized)
[ ] Guest Name (Confirmation)
[ ] Room Number
[ ] Number of Guests
[ ] Special Requests Noted? (Yes, No)
[ ] Details of Special Requests
[ ] Loyalty Program? (Yes, No)
[ ] Loyalty Tier (if applicable)

--- KEY & ACCESS ---
[ ] Room Number
[ ] Key Type Issued (Traditional Key, Key Card, Mobile Key)
[ ] Key Card Number (if applicable)
[ ] Access Code Provided (if applicable) (Yes, No)
[ ] Access Code Details (if applicable)
[ ] Master Key Handling (Checked Out, Securely Stored)
[ ] Key Release Time (if applicable)

--- INFORMATION & AMENITIES ---
[ ] Welcome Letter/Message
[ ] Breakfast Included? (Yes, No)
[ ] Number of Wi-Fi Devices Registered
[ ] Directions to Hotel Restaurant (Provided, Not Provided)
[ ] Local Attraction Information Provided?
[ ] Pool/Spa Information Provided? (Yes, No)

--- POST-CHECK-IN FOLLOW UP ---
[ ] Follow-up Call Time
[ ] Guest Satisfaction - Initial Impression (Excellent, Good, Average, Needs Improvement)
[ ] Notes on Guest Special Requests/Concerns
[ ] Time (minutes) Spent with Guest
[ ] Did guest acknowledge directions/hotel information? (Yes, No)

--- END OF TEMPLATE ---
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