HOTEL GUEST FEEDBACK SURVEY CHECKLIST

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--- ARRIVAL & CHECK-IN ---
[ ] Arrival Time
[ ] Wait Time at Check-in (minutes)
[ ] Check-in Staff Friendliness (Very Friendly, Friendly, Neutral, Unfriendly, Very Unfriendly)
[ ] Ease of Check-in Process (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] Any comments about the arrival or check-in experience?

--- ROOM QUALITY & CLEANLINESS ---
[ ] Room Temperature (Celsius)
[ ] Bed Comfort (Excellent, Good, Average, Poor, Very Poor)
[ ] Cleanliness of Bathroom (Excellent, Good, Average, Poor, Very Poor)
[ ] Describe any issues with the room cleanliness
[ ] Were any of the following present? (Select all that apply) (Dust, Stains, Hair, Odors, None)
[ ] Condition of Towels (Excellent, Good, Average, Poor, Very Poor)
[ ] Please provide any additional comments about the room's condition

--- AMENITIES & SERVICES ---
[ ] Wi-Fi Speed (MBps)
[ ] Wi-Fi Accessibility (Excellent, Good, Fair, Poor, Not Applicable)
[ ] Breakfast Quality (Excellent, Good, Fair, Poor, Not Applicable)
[ ] Which amenities did you use? (Pool, Gym, Business Center, Restaurant, Room Service, Spa)
[ ] Overall, how satisfied were you with the hotel’s amenities? (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)

--- STAFF FRIENDLINESS & PROFESSIONALISM ---
[ ] How would you rate the friendliness of the front desk staff? (Excellent, Good, Average, Poor, Very Poor)
[ ] How would you rate the professionalism of the hotel staff? (Excellent, Good, Average, Poor, Very Poor)
[ ] Please provide specific examples of positive interactions with staff.
[ ] Please provide specific examples of negative interactions with staff.
[ ] Did the staff promptly address your requests or concerns? (Yes, No, N/A)
[ ] Approximately how many staff members did you interact with during your stay?

--- DINING EXPERIENCE (IF APPLICABLE) ---
[ ] How would you rate the food quality? (Excellent, Good, Average, Poor, Very Poor)
[ ] How would you rate the service in the dining area? (Excellent, Good, Average, Poor, Very Poor)
[ ] How would you rate the wait time for your meal (in minutes)?
[ ] Please provide any specific comments about your dining experience.
[ ] Did you find the menu clear and easy to understand? (Yes, No)
[ ] Which of the following best describe your dining experience? (Select all that apply) (Friendly Staff, Delicious Food, Cleanliness, Value for Money, Atmosphere, None of the Above)

--- OVERALL VALUE & SATISFACTION ---
[ ] Rate your overall experience (1-10, 10 being excellent)
[ ] Would you recommend our hotel to others? (Yes, No, Maybe)
[ ] What was the best part of your stay?
[ ] What could we have done to make your stay even better?
[ ] How likely are you to return to our hotel? (Very Likely, Likely, Neutral, Unlikely, Very Unlikely)
[ ] How would you rate the value for money (1-5, 1 being poor, 5 being excellent)

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