HOTEL LOST AND FOUND MANAGEMENT PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Log Found Item: Create a new entry in the 'Lost and Found Items' data model with details like item description, location found, and date.
[ ] Update Item Status: Update the status of the item entry to 'In Storage' once the item has been processed by staff.
[ ] Assign Storage Custodian: Create a task for the Housekeeping Supervisor to physically place the item in the secure locker.
[ ] Check Guest Records: Retrieve guest information from the 'Guest Stay' data model based on the room number where the item was found.
[ ] Calculate Retention Expiry: Calculate the date when the item should be disposed of (Date Found + 90 days).
[ ] Set Disposal Date: Update the 'Lost and Found Items' entry with the calculated retention expiry date.
[ ] Identify Registered Email: Get the email address associated with the guest from the retrieved guest record.
[ ] Notify Guest: Send an email to the guest informing them that an item has been found in their room.
[ ] Verify Claim Request: Create a task for the Front Desk Agent to verify the guest's identity when they respond to the email.
[ ] Log Claim Request: Create an entry in the 'Claims' data model when a guest initiates a return request.
[ ] Update Item Status to 'Claimed': Update the status of the original 'Lost and Found Item' entry to 'Claimed' once verification is complete.
[ ] Update Item Status to 'Returned': Update the item entry status to 'Returned' once the shipping or pickup is confirmed.
[ ] Monthly Lost Item Volume: Aggregate the total count of items found this month to monitor trends.
[ ] Monthly Lost & Found Audit Report: Generate a report summarizing found items, claimed items, and pending disposal for management review.
[ ] Remove Expired Records: Delete entries from the 'Lost and Found Items' data model after they have been officially disposed of and logged.

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