HOTEL PRE-ARRIVAL GUEST COMMUNICATION WORKFLOW

Created by ChecklistGuro (https://checklistguro.com)

[ ] Fetch Guest Reservation Data: Retrieve the guest's booking details, including arrival date, room type, and contact information from the Reservation Data Model.
[ ] Fetch Guest Preferences: Retrieve any stored preferences or special requests associated with the guest profile.
[ ] Calculate Days Until Arrival: Calculate the difference between the current date and the check-in date to determine which communication stage the guest is in.
[ ] Update Reservation Status: Update the reservation entry to 'Pre-Arrival Communication Sent' to track workflow progress.
[ ] Assign Room Inspection Task: Create a task for the Housekeeping team to ensure the specific room type is prepared according to the guest's preferences.
[ ] Assign Concierge Preparation Task: Create a task for the Concierge to arrange any pre-requested amenities or transport services.
[ ] Send Confirmation & Upsell Email: Send an automated email to the guest confirming their details and offering room upgrades or dining reservations.
[ ] Send Arrival Reminder SMS: Send a short text message 24 hours before arrival with the hotel address and check-in instructions.
[ ] Create Pre-Arrival Task Log: Create a new entry in the Communication Log data model to record the timestamp and content of the sent messages.
[ ] Calculate Total Pre-Arrival Requests: Aggregate the number of special requests from all recent guest entries to help management assess workload.
[ ] Update Guest Profile Notes: Update the guest's permanent profile with any new preferences identified during the pre-arrival communication.
[ ] Generate Pre-Arrival Efficiency Report: Generate a report summarizing the success rate of upselling and the completion of pre-arrival tasks.

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