HOTEL VIP GUEST ARRIVAL AND PERSONALIZED SERVICE PROCESS

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[ ] Fetch VIP Guest Profile: Retrieve guest details, preferences, and stay history from the Guest Data Model.
[ ] Retrieve Room Assignment: Get details of the specific room assigned to the VIP guest for the upcoming arrival.
[ ] Calculate Total Stay Spend: Sum all historical and current booking charges to determine the guest's total value/tier.
[ ] Determine VIP Tier Level: Calculate the service level (e.g., Gold, Platinum, Diamond) based on aggregated spend and frequency.
[ ] Assign Room Inspection Task: Create a task for the Housekeeping Supervisor to perform a deep-clean and amenity check.
[ ] Assign Amenity Preparation Task: Create a task for the Concierge/F&B team to prepare personalized welcome gifts (e.g., fruit basket, wine).
[ ] Create Arrival Checklist: Generate a new checklist entry specifically for this VIP arrival instance.
[ ] Update Room Status to 'VIP Ready': Update the room record in the Room Data Model to indicate it is prepared for a VIP.
[ ] Assign Personalized Greeting Task: Create a task for the Front Desk Manager to personally greet the guest upon arrival.
[ ] Send Pre-Arrival Welcome Email: Send a personalized welcome email to the guest's email address confirming their VIP status and special arrangements.
[ ] Send Arrival Alert SMS: Send an SMS to the Guest Relations Manager when the guest is 15 minutes away from the hotel.
[ ] Log Arrival Time: Update the Guest Arrival entry with the actual timestamp of their check-in.
[ ] Post-Arrival Follow-up Task: Create a task for the Guest Relations team to follow up 2 hours after check-in to ensure satisfaction.
[ ] Generate VIP Service Quality Report: Create a summary report of all VIP arrivals and completed service tasks for the weekly management review.

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