LOGISTICS SHIPMENT SUPPORT CHECKLIST

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--- INITIAL CONTACT & INFORMATION GATHERING ---
[ ] Contact Name
[ ] Contact Phone Number
[ ] Contact Email Address
[ ] Tracking Number
[ ] Shipment Origin Address
[ ] Shipment Destination Address
[ ] Issue Reported? (Yes, No)
[ ] Brief Description of Issue

--- SHIPMENT TRACKING VERIFICATION ---
[ ] Tracking Number
[ ] Tracking Link (Direct URL)
[ ] Last Updated Tracking Date
[ ] Last Updated Tracking Time
[ ] Current Shipment Status Code (if applicable)
[ ] Current Shipment Status (as displayed) (In Transit, Out for Delivery, Delivered, Exception, Unknown)
[ ] Last Scanned Location

--- ISSUE IDENTIFICATION & CATEGORIZATION ---
[ ] Primary Issue Type (Delay, Damage, Loss, Incorrect Quantity, Misrouted, Other)
[ ] Detailed Description of Issue
[ ] Severity Level (Low, Medium, High, Critical)
[ ] Estimated Value of Lost/Damaged Goods
[ ] Affected Goods (if applicable) (Pallet, Box, Individual Item, Entire Shipment)
[ ] Date Issue Noticed

--- INTERNAL COMMUNICATION & COLLABORATION ---
[ ] Affected Department(s) (Warehouse, Transportation, Customer Service, Sales, Inventory Management)
[ ] Relevant Team Members Notified (Warehouse Supervisor, Transportation Coordinator, Inventory Specialist, Customer Support Manager)
[ ] Communication Summary (Brief notes on communication)
[ ] Date of Initial Communication
[ ] Time of Initial Communication

--- CARRIER/VENDOR CONTACT & INVESTIGATION ---
[ ] Carrier Contacted? (Yes, No)
[ ] Carrier Contact Summary
[ ] Estimated Resolution Time (Hours)
[ ] Contact Date
[ ] Contact Time
[ ] Vendor Involved? (Yes, No)
[ ] Vendor Contact Notes

--- RESOLUTION ACTIONS & UPDATES ---
[ ] Detailed Description of Resolution Actions Taken
[ ] Estimated Resolution Time (in hours)
[ ] Date of Resolution
[ ] Time of Resolution
[ ] Resolution Status (Resolved, Partially Resolved, Not Resolved)
[ ] Impacted Parties (Select all that apply) (Sender, Receiver, Internal Team, Customer, Other)
[ ] Communication Updates Provided to Stakeholders

--- DOCUMENTATION & FOLLOW-UP ---
[ ] Detailed Description of Actions Taken
[ ] Date of Resolution
[ ] Time of Resolution
[ ] Resolution Time (in hours)
[ ] Resolution Status (Resolved, Partially Resolved, Unresolved)
[ ] Supporting Documentation (e.g., photos, emails)
[ ] Customer Feedback/Comments

--- ROOT CAUSE ANALYSIS (RCA) ---
[ ] Describe the initial problem/incident in detail.
[ ] Summarize the investigation steps taken.
[ ] Possible Contributing Factors (Select all that apply) (Incorrect Labeling, Weather Conditions, Incorrect Routing, Equipment Malfunction, Human Error, Packaging Issues, Communication Breakdown)
[ ] Estimated Cost of Incident (USD)
[ ] Severity Level (Low, Medium, High, Critical)
[ ] Describe the Root Cause Identified.
[ ] Proposed Corrective Actions to Prevent Recurrence.
[ ] Date Corrective Actions to be Implemented

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