MAINTENANCE BACKLOG MANAGEMENT PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Fetch Unresolved Maintenance Requests: Retrieve all entries from the Maintenance Request data model where status is 'New' or 'Pending'.
[ ] Update Request Status to 'In Review': Update the status of the selected maintenance entry to indicate the triage process has started.
[ ] Calculate Priority Score: Calculate priority based on (Asset_Criticality * Impact_Severity) / Time_Since_Reported.
[ ] Create Work Order: Generate a new entry in the Work Order data model linked to the original Maintenance Request.
[ ] Assign Technician Task: Create a task assigned to the Maintenance Lead to review and assign the new Work Order to a technician.
[ ] Check Technician Availability: Get entries from the User/Staff data model to check for available technicians with the required skills.
[ ] Execute Repair Task: Create a task for the assigned technician containing the repair checklist and instructions.
[ ] Update Work Order to 'In Progress': Update the Work Order status when the technician starts the assigned task.
[ ] Fetch Required Spare Parts: Retrieve entries from the Inventory data model to verify if parts needed for the repair are in stock.
[ ] Create Parts Requisition: If parts are missing, create a new entry in the Purchase Request data model.
[ ] Notify Requester of Progress: Send an automated email to the original requester notifying them that their request is being processed.
[ ] Update Work Order to 'Completed': Update the Work Order status once the technician completes the task and the checklist is verified.
[ ] Calculate Total Maintenance Cost: Sum the 'Cost' property from all related parts and labor entries associated with the Work Order.
[ ] Close Maintenance Request: Update the original Maintenance Request status to 'Closed'.
[ ] Generate Monthly Backlog Report: Create a report summarizing total open work orders, average resolution time, and total costs incurred.
[ ] Alert Technician of Urgent Task: Send an SMS notification to the technician when a high-priority repair task is assigned.

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