ORDER-TO-CASH (O2C) WORKFLOW CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- ORDER MANAGEMENT & VALIDATION ---
[ ] Purchase Order (PO) Number
[ ] Order Priority (Low, , High, Urgent)
[ ] Order Receipt Date
[ ] Total Order Value
[ ] Validation Checklist Items (Price matches Master Price List, SKU/Item description is accurate, Shipping address is verified, Tax requirements identified)
[ ] Customer Purchase Order Document
[ ] Validator Signature

--- CREDIT MANAGEMENT & APPROVAL ---
[ ] Customer Credit Risk Rating (Low Risk, Medium Risk, High Risk)
[ ] Requested Credit Limit Amount
[ ] Credit Reference Documents
[ ] Credit Review Date
[ ] Credit Approval Justification
[ ] Credit Manager Approval Signature

--- ORDER FULFILLMENT & SHIPPING ---
[ ] Order Fulfillment Date
[ ] Shipping Method (Standard Ground, Express Shipping, Freight/LTL, Local Pickup)
[ ] Items Packed Verification (Inventory Picked, Quality Control Passed, Packaging Complete, Labeling Applied)
[ ] Shipping Manifest / Bill of Lading
[ ] Tracking Number
[ ] Warehouse Manager Approval

--- INVOICING & BILLING ---
[ ] Invoice Issue Date
[ ] Invoice Number
[ ] Billing Method (Email, Paper Mail, Customer Portal)
[ ] Total Invoice Amount
[ ] Tax Components Included (VAT/GST, Sales Tax, Service Tax, None)
[ ] Copy of Finalized Invoice (PDF)
[ ] Billing Discrepancy Notes
[ ] Billing Supervisor Approval

--- ACCOUNTS RECEIVABLE MANAGEMENT ---
[ ] Date of Payment Received
[ ] Payment Amount
[ ] Payment Method (Bank Transfer, Credit Card, Check, ACH)
[ ] Customer Reference Number
[ ] Reconciliation Status (Matched to Invoice, Partial Payment, Unallocated Funds)
[ ] Proof of Payment/Remittance Advice
[ ] Notes on Discrepancies or Adjustments
[ ] Accountant Review Signature

--- COLLECTIONS & DISPUTE RESOLUTION ---
[ ] Date of Follow-up Contact
[ ] Follow-up Method (Email, Phone Call, Physical Letter, In-person Visit)
[ ] Customer Response Summary
[ ] Dispute Details & Resolution Plan
[ ] Dispute Reason (Pricing Discrepancy, Damaged Goods, Incorrect Quantity, Missing Documentation, Service/Delivery Delay)
[ ] Supporting Documentation (e.g., Email Threads/Photos)
[ ] Collector Authorization

--- REVENUE RECOGNITION & RECONCILIATION ---
[ ] Revenue Recognition Period
[ ] Revenue Recognition Method (Accrual Basis, Cash Basis, Percentage of Completion)
[ ] Total Revenue Amount to Reconcile
[ ] Discrepancy Notes
[ ] Supporting Bank Statement
[ ] Controller Approval

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