PATIENT FEEDBACK AND SATISFACTION MANAGEMENT

Created by ChecklistGuro (https://checklistguro.com)

[ ] Create Feedback Entry: Initialize a new feedback record when a patient completes a survey or submits a complaint.
[ ] Fetch Patient Profile: Retrieve patient contact details and visit history associated with the feedback entry.
[ ] Update Feedback Status: Change the status of the feedback (e.g., from 'New' to 'Under Review' or 'Resolved').
[ ] Calculate Sentiment Score: Apply a formula to numerical rating fields to derive a weighted satisfaction score.
[ ] Calculate Average Satisfaction (CSAT): Aggregate all recent feedback entries to calculate the average satisfaction score for the clinic.
[ ] Assign Investigation Task: Create a task for the Clinic Manager if the feedback score is below a certain threshold.
[ ] Assign Follow-up Task: Create a task for the Patient Relations Officer to call the patient for further discussion.
[ ] Send Thank You Email: Send an automated thank you email to the patient for providing their feedback.
[ ] Alert Staff of Negative Feedback: Send an urgent email notification to the department head regarding a low satisfaction score.
[ ] Send Urgent SMS Alert: Send an SMS to the on-call manager if a critical complaint is filed.
[ ] Create Incident Report: Automatically create a new entry in the 'Incident Log' data model if the feedback contains specific keywords.
[ ] Generate Monthly Satisfaction Report: Generate a monthly PDF report summarizing all feedback trends, averages, and resolved cases.
[ ] Close Feedback Loop: Update the original feedback entry to 'Closed' once the follow-up task is completed.
[ ] Remove Duplicate Entries: Delete duplicate feedback entries identified during the data cleaning step.

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