PUBLIC TRANSIT FARE COLLECTION SYSTEM AUDIT CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- SYSTEM HARDWARE & INFRASTRUCTURE ---
[ ] Validator Serial Number
[ ] Total Number of Validators
[ ] Validator Physical Condition (Good/Fair/Poor) (Good, Fair, Poor)
[ ] Notes on Validator Condition/Damage
[ ] Last Maintenance Date
[ ] Time of Inspection
[ ] Location of Validator
[ ] Upload Photo of Validator

--- SOFTWARE & DATA INTEGRITY ---
[ ] Last Software Update Date
[ ] Software Version Number
[ ] Description of Software Updates Applied
[ ] Backup Frequency (Daily, Weekly, Monthly)
[ ] Backup Type (Full, Incremental, Differential)
[ ] Number of Data Integrity Checks Performed
[ ] Results of Last Data Integrity Check

--- FARE MEDIA VALIDATION ---
[ ] Validator Serial Number
[ ] Validator Operational Status (Operational, Out of Service, Needs Maintenance)
[ ] Number of Tickets Processed (Last Shift)
[ ] Card Reader Functionality (Fully Functional, Partial Functionality, Not Functional)
[ ] Any Observed Issues or Errors
[ ] Last Maintenance Date
[ ] Time of Inspection

--- CASH HANDLING PROCEDURES ---
[ ] Starting Cash Float Amount
[ ] Cash Receipts Recorded
[ ] Cash Deposits Made
[ ] Over/Short Amount
[ ] Explanation of Over/Short (if applicable)
[ ] Cash Reconciliation Method (Manual Reconciliation, Automated Reconciliation)
[ ] Date of Reconciliation
[ ] Time of Reconciliation
[ ] Cash Handler Signature

--- SECURITY & ACCESS CONTROLS ---
[ ] Number of Authorized System Users
[ ] Password Complexity Requirements Enforced? (Yes, No, Partial)
[ ] Which User Roles Have Elevated Privileges? (Administrator, Superuser, Developer, None)
[ ] Last Password Policy Review Date
[ ] Multi-Factor Authentication Implemented for Admin Access? (Yes, No, Partial)
[ ] Describe Physical Access Restrictions to System Hardware

--- REPORTING & ANALYTICS ---
[ ] Total Fare Revenue for Reporting Period
[ ] Number of Transactions Processed
[ ] Average Transaction Value
[ ] Payment Method Breakdown (Percentage) (Cash, Card, Mobile Payment, Other)
[ ] Error Rate (%) - Fare Collection System
[ ] Date of Last Data Backup
[ ] Summary of Key Insights from Data Analysis

--- INTEGRATION WITH OTHER SYSTEMS ---
[ ] Transaction Sync Latency (seconds)
[ ] Data Transfer Protocol Used (API, FTP, Direct Database Link, Other)
[ ] Description of Data Transfer Process
[ ] Systems Integrated With (select all that apply) (Revenue Management System, Passenger Information System, Automatic Passenger Counting System, Real-Time Vehicle Tracking System, Other)
[ ] Last Data Integration Test Date
[ ] Details of Any Integration Errors Observed

--- USER TRAINING & DOCUMENTATION ---
[ ] Training Manual Version Number
[ ] Modules Covered in Training (e.g., Fare Media, Cash Handling, Security) (Fare Media Validation, Cash Handling Procedures, Security Protocols, System Troubleshooting, Customer Service, Emergency Procedures)
[ ] Number of Staff Trained in Last Year
[ ] Date of Last Training Refresher
[ ] Training Delivery Method (e.g., Classroom, Online, Blended) (Classroom, Online, Blended)
[ ] Upload Sample Training Material (e.g., Presentation Slides)
[ ] Summary of Training Feedback (e.g., from trainees)

--- COMPLIANCE & REGULATORY ADHERENCE ---
[ ] Compliance with Accessibility Standards (e.g., ADA) (Compliant, Partially Compliant, Non-Compliant)
[ ] Last Compliance Audit Date
[ ] Summary of Findings from Last Compliance Audit
[ ] Data Privacy Regulations Compliance (e.g., GDPR, CCPA) (Compliant, Partially Compliant, Non-Compliant)
[ ] Number of Data Breach Incidents in the Past Year
[ ] Compliance with Fare Media Security Standards (e.g., EMV) (Compliant, Partially Compliant, Non-Compliant)
[ ] Upload of Relevant Compliance Certificates/Documents

--- DISASTER RECOVERY & BUSINESS CONTINUITY ---
[ ] Last DR/BC Plan Update Date
[ ] Recovery Time Objective (RTO) in hours
[ ] Recovery Point Objective (RPO) in hours
[ ] Summary of DR/BC Plan
[ ] Critical Systems Covered by DR Plan (Select all that apply) (Fare Collection Servers, Payment Processing Systems, Passenger Information Displays, Real-time Tracking Systems, Revenue Management Systems)
[ ] Copy of Disaster Recovery Plan Document
[ ] Date of Last DR/BC Drill
[ ] Description of Issues Identified During Last Drill (if applicable)

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