PUBLIC TRANSPORT ACCESSIBILITY FOR PASSENGERS WITH DISABILITIES AUDIT CHECKLIST TEMPLATE

Created by ChecklistGuro (https://checklistguro.com)


--- STATION ACCESS & NAVIGATION ---
[ ] Primary Station Entrance Location
[ ] Ramp Gradient (%) - Conformity to Standards?
[ ] Presence of Tactile Paving? (Yes, No, Partially Present)
[ ] Description of Tactile Paving Details (Type, Coverage)
[ ] Audible Announcements Present? (Yes, No, Occasionally)
[ ] Number of Accessible Restrooms?
[ ] Date of Last Accessibility Audit of Entrance
[ ] Notes on any observed barriers or areas for improvement related to station access

--- VEHICLE ACCESSIBILITY (BUSES, TRAINS, TRAMS) ---
[ ] Ramp Operating Condition Score (1-5)
[ ] Lift/Elevator Functionality (if applicable) (Operational, Out of Service, Malfunctioning)
[ ] Accessible Seating Features (Designated Priority Seating, Securement Points for Wheelchairs, Audible Seatbelt Reminder, Clearly Marked with Signage)
[ ] Audio/Visual Announcement Clarity (Excellent, Good, Fair, Poor)
[ ] Minimum Designated Wheelchair Spaces
[ ] Any observed obstacles or issues impeding accessibility?
[ ] Is wheelchair securement system available? (Yes, No, N/A)

--- INFORMATION & COMMUNICATION ---
[ ] Are station announcements clear and audible? (Yes, No, Partially)
[ ] Which information is available in accessible formats (e.g., braille, large print, audio)? (Timetables, Route maps, Service alerts, Station information, None)
[ ] Is the public transport website accessible (WCAG compliant)? (Yes, No, Not Assessed)
[ ] Describe any observed barriers to accessing information.
[ ] Are real-time information displays available and easily understandable? (Yes, No, Partially)
[ ] Upload a screenshot of the accessible version of the journey planner.

--- STAFF TRAINING & ASSISTANCE ---
[ ] Number of staff trained on disability awareness annually
[ ] Training frequency for assisting passengers with disabilities (Annually, Bi-annually, Quarterly, As needed)
[ ] Training topics covered (select all that apply) (Communication strategies, Safe boarding/alighting techniques, Assisting with mobility devices, Disability etiquette, Emergency procedures)
[ ] Date of last disability awareness training for all staff
[ ] Describe the procedure for staff to request refresher training.
[ ] Is there a documented procedure for staff to assist passengers with visual impairments? (Yes, No)
[ ] Is feedback solicited from passengers with disabilities regarding staff assistance? (Yes, No)

--- TICKETING & FARE PAYMENT ---
[ ] Are accessible ticket vending machines available? (Yes, No, Partially)
[ ] Is online ticket purchasing accessible? (Yes, No, Partial Accessibility)
[ ] Number of accessible ticket vending machines in operation
[ ] Is staff assistance available at ticket counters for purchasing tickets? (Yes, No, Sometimes)
[ ] Are alternative payment methods available (e.g., contactless, mobile pay)? (Yes, No)
[ ] Describe any difficulties passengers with disabilities may encounter when purchasing tickets.

--- ROUTE PLANNING & JOURNEY INFORMATION ---
[ ] Is a dedicated accessible journey planner available? (Yes, No, Partially Available)
[ ] Does the journey planner clearly indicate accessible routes? (Yes, No, Not Applicable)
[ ] Are real-time disruptions/alerts clearly indicated for accessible routes? (Yes, No, Not Applicable)
[ ] Estimated time to plan an accessible journey (minutes):
[ ] Describe any limitations or challenges encountered when using the journey planner.
[ ] Are alternative accessible routes suggested in case of disruptions? (Yes, No, Sometimes)
[ ] Location of a typical journey planning kiosk (if applicable):

--- EMERGENCY PROCEDURES & EVACUATION ---
[ ] Detailed description of emergency evacuation procedures for passengers with visual impairments.
[ ] Detailed description of emergency evacuation procedures for passengers with hearing impairments.
[ ] Description of procedures for assisting passengers with mobility impairments during evacuation.
[ ] Number of trained personnel specifically assigned to assist during evacuations.
[ ] Are audible evacuation announcements provided? (Yes, No, Partially)
[ ] Are visual evacuation alerts (e.g., flashing lights) provided? (Yes, No, Partially)
[ ] Date of last emergency evacuation drill focused on accessibility.
[ ] Estimated time required to evacuate passengers with disabilities during an emergency.
[ ] Upload of emergency evacuation plan accessibility addendum.

--- WAITING AREAS & AMENITIES ---
[ ] Accessible Toilet Stall Count
[ ] Toilet Grab Bar Type (Horizontal/Vertical) (Horizontal, Vertical, Not Applicable)
[ ] Ramp Presence at Waiting Area (Yes, No, Not Applicable)
[ ] Tactile Paving Present? (Yes, No, Not Applicable)
[ ] Description of any observed accessibility barriers in waiting areas.
[ ] Location of Accessible Amenities (if multiple)

--- SERVICE ANIMAL ACCOMMODATION ---
[ ] Is there a written policy regarding service animal accommodation? (Yes, No, Policy Exists, but not readily available)
[ ] Are staff trained to recognize and interact appropriately with service animals? (Yes, regular training, Yes, initial training, No training provided)
[ ] How many complaints related to service animal access have been received in the last year?
[ ] Describe any barriers encountered by service animals or their handlers.
[ ] Are passengers allowed to sit near service animals? (Yes, always, Yes, if space allows, No)
[ ] Upload a copy of the service animal accommodation policy (if applicable)

--- FEEDBACK & COMPLAINT RESOLUTION ---
[ ] Complaint Reference Number (if applicable)
[ ] Date of Incident/Issue
[ ] Describe the Accessibility Issue Encountered
[ ] How did you attempt to resolve the issue? (Spoke with staff at the station, Contacted customer service by phone, Submitted a written complaint, Used online feedback form, Other (please specify))
[ ] If 'Other' selected above, please specify:
[ ] What resolution are you seeking? (Apology, Training for staff, Infrastructure improvements, Policy change, Other (please specify))
[ ] If 'Other' selected above, please specify:
[ ] Date of Feedback Submission
[ ] Location of Incident (if applicable)

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