REACTIVE MAINTENANCE REQUEST PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Create Maintenance Request: An entry is created in the 'Maintenance Requests' data model containing the issue description, location, and priority.
[ ] Fetch Asset Details: Retrieve details from the 'Assets' data model (e.g., age, warranty status) based on the asset ID provided in the request.
[ ] Calculate Severity Score: Calculate a priority score by combining the 'Asset Criticality' and 'User Reported Impact' variables.
[ ] Update Request Status: Update the status of the Maintenance Request entry to 'Triaged' or 'Assigned'.
[ ] Assign Technician Task: Create a task for the Maintenance Team lead to review the new request and assign a technician.
[ ] Identify Available Technicians: Get entries from the 'Staff' data model filtered by 'Skillset' and 'Availability'.
[ ] Perform Repair Task: Create a task for the assigned technician containing the repair instructions and checklist.
[ ] Log Parts Used: Update the 'Inventory' data model to decrease the stock count of parts used during the repair.
[ ] Calculate Monthly Repair Cost: Aggregate the sum of all 'Part Cost' and 'Labor Cost' entries for the current month.
[ ] Notify Requester: Send an email to the person who submitted the request informing them that their request has been assigned.
[ ] Urgent Alert SMS: Send an SMS to the Facility Manager if the calculated severity score is above the critical threshold.
[ ] Close Maintenance Request: Update the Maintenance Request entry status to 'Completed'.
[ ] Generate Monthly Downtime Report: Generate a report summarizing all completed maintenance tasks and total downtime duration.
[ ] Remove Duplicate Requests: Delete a redundant entry if a duplicate maintenance request is detected for the same asset within a short timeframe.

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