REAL ESTATE PROPERTY MANAGEMENT SUPPORT CHECKLIST

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--- TENANT REQUEST INTAKE ---
[ ] Detailed Description of Issue
[ ] Issue Category (Maintenance, Utilities, Amenities, Lease Concerns, Other)
[ ] Severity Level (1-5)
[ ] Date of Issue Reported
[ ] Time of Issue Reported
[ ] Preferred Contact Method (Phone, Email, Text Message)

--- MAINTENANCE ISSUE PRIORITIZATION ---
[ ] Issue Urgency (Emergency (Immediate Action), High (Within 24 Hours), Medium (Within 3-5 Business Days), Low (Within 7-10 Business Days))
[ ] Issue Category (Plumbing, Electrical, HVAC, Appliance, Structural, Cosmetic)
[ ] Estimated Impact Score (1-10)
[ ] Detailed Description of Issue
[ ] Date Issue Reported
[ ] Potential Tenant Disruption (Minimal, Moderate, Significant)
[ ] Number of Affected Units (if applicable)

--- VENDOR COMMUNICATION & SCHEDULING ---
[ ] Vendor Type (Plumbing, Electrical, HVAC, General Contractor, Landscaping)
[ ] Vendor Contact Name
[ ] Vendor Phone Number
[ ] Vendor Email Address
[ ] Scheduled Service Date
[ ] Scheduled Service Time
[ ] Estimated Service Duration (Hours)
[ ] Special Instructions for Vendor

--- WORK ORDER TRACKING & UPDATES ---
[ ] Work Order Number
[ ] Date Work Order Created
[ ] Scheduled Completion Date
[ ] Estimated Start Time
[ ] Current Status (Open, In Progress, Pending Parts, Completed, Cancelled)
[ ] Vendor Notes/Updates
[ ] Actual Completion Date
[ ] Tenant Communication Log

--- ISSUE RESOLUTION VERIFICATION ---
[ ] Was the issue resolved to the tenant's satisfaction? (Yes, No, Partially)
[ ] Tenant Comments/Feedback (if applicable)
[ ] Resolution Time (in hours)
[ ] Resolution Date
[ ] Resolution Time
[ ] Property Manager Signature (Confirmation)

--- PREVENTATIVE MAINTENANCE SCHEDULING ---
[ ] Scheduled Maintenance Date
[ ] Scheduled Maintenance Time
[ ] Maintenance Type (HVAC Inspection, Plumbing Check, Electrical System Review, Appliance Servicing, Roof Inspection)
[ ] Frequency (Months)
[ ] Special Instructions / Notes
[ ] Vendor Assigned (Vendor A, Vendor B, Vendor C)

--- EMERGENCY RESPONSE PROTOCOL ---
[ ] Emergency Type (Fire, Flood, Gas Leak, Security Breach, Natural Disaster, Other)
[ ] Initial Incident Description
[ ] Incident Location
[ ] Incident Time
[ ] Estimated Occupancy
[ ] First Responder Contacted? (Yes, No)
[ ] Notes from First Responders
[ ] Date of Event

--- DOCUMENTATION & RECORD KEEPING ---
[ ] Detailed Description of Issue
[ ] Issue Reported Date
[ ] Issue Reported Time
[ ] Estimated Repair Cost
[ ] Issue Category (Plumbing, Electrical, HVAC, Appliance, Structural, Other)
[ ] Notes from Vendor/Technician
[ ] Supporting Photos/Documents

--- ESCALATION PROCESS ---
[ ] Initial Support Tier (Tier 1, Tier 1.5, Tier 2)
[ ] Summary of Issue
[ ] Escalation Reason (Technical Complexity, Tenant Dissatisfaction, Timeline Exceeded, Lack of Resolution)
[ ] Number of Attempts to Resolve
[ ] Date of Initial Escalation
[ ] Assigned Escalation Group (Maintenance Team, Legal Team, Senior Management)

--- FEEDBACK & CONTINUOUS IMPROVEMENT ---
[ ] Overall Satisfaction (1-5)
[ ] How was the communication? (Excellent, Good, Fair, Poor)
[ ] What could we have done better?
[ ] Which areas of support would you like to see improved? (Response Time, Communication Clarity, Problem Resolution, Vendor Coordination)
[ ] Date of Feedback

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