REAL ESTATE RENTAL PROPERTY TENANT SATISFACTION SURVEY CHECKLIST 2026

Created by ChecklistGuro (https://checklistguro.com)


--- PROPERTY MAINTENANCE & REPAIRS ---
[ ] How would you rate the speed of maintenance response? (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Which maintenance services have you requested in the last 6 months? (Plumbing, Electrical, HVAC/Heating & Cooling, Appliance Repair, Pest Control, General Carpentry/Drywall)
[ ] On a scale of 1-10, how would you rate the quality of the repairs performed?
[ ] Please describe any recurring maintenance issues you have experienced.
[ ] Upload photos of any unresolved maintenance issues (if applicable)

--- COMMUNICATION & MANAGEMENT RESPONSIVENESS ---
[ ] How would you rate the responsiveness of the property management team? (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Which communication channels do you primarily use to contact management? (Email, Phone Call, Tenant Portal, SMS/Text Message, In-person)
[ ] On average, how many hours does it take to receive a response to a non-emergency inquiry?
[ ] Please provide any additional feedback regarding your recent interactions with our management staff.
[ ] Date of last communication with management

--- FACILITY AMENITIES & COMMON AREAS ---
[ ] Which amenities do you use regularly? (Fitness Center, Swimming Pool, Laundry Room, Resident Lounge, Parking Garage, Community Garden, Outdoor BBQ Area)
[ ] Rate the cleanliness of the common areas
[ ] Overall satisfaction with amenity maintenance (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Please provide details on any broken or malfunctioning amenities
[ ] Upload photos of any facility issues (optional)

--- SAFETY & SECURITY MEASURES ---
[ ] How would you rate the overall feeling of safety within the property? (Very Safe, Somewhat Safe, Neutral, Somewhat Unsafe, Very Unsafe)
[ ] Which security features are you most satisfied with? (Front Door/Entry Locks, Security Cameras/CCTV, Gate/Intercom System, Outdoor Lighting, On-site Security Personnel, Key Card/Fob Access)
[ ] How many security-related incidents (e.g., broken locks, unauthorized entries) have you experienced in the last 12 months?
[ ] Please describe any specific security concerns or areas where lighting/surveillance could be improved.
[ ] Upload photos of any broken security hardware or damaged entry points (if applicable)

--- LEASE AGREEMENT & BILLING TRANSPARENCY ---
[ ] How would you rate the clarity of your lease terms and conditions? (Very Clear, Somewhat Clear, Neutral, Unclear, Very Unclear)
[ ] Which billing issues have you encountered in the last 12 months? (Incorrect utility charges, Late fee disputes, Difficulty using the online payment portal, Unexpected fee increases, None of the above)
[ ] On a scale of 1-10, how easy is it to navigate the rent payment process?
[ ] Please provide any additional feedback regarding your lease agreement or billing discrepancies.
[ ] Upload any supporting documentation or receipts related to billing disputes

--- UNIT CONDITION & HABITABILITY ---
[ ] Overall Condition of the Apartment (Excellent, Good, Fair, Poor)
[ ] Identify any areas requiring attention (Plumbing/Leaks, Electrical/Lighting, HVAC/Heating & Cooling, Appliances, Walls/Paint, Flooring/Carpeting, Windows/Doors)
[ ] Detailed description of any maintenance issues encountered
[ ] Upload photos of any unit damages or concerns
[ ] Rating of cleanliness upon move-in (1-10)

--- COMMUNITY & NEIGHBORHOOD ENVIRONMENT ---
[ ] Overall Safety Rating of the Neighborhood (Very Safe, Somewhat Safe, Neutral, Somewhat Unsafe, Very Unsafe)
[ ] Neighborhood Features You Frequently Utilize (Public Parks/Green Spaces, Local Grocery Stores, Public Transportation, Fitness Centers/Gyms, Restaurants & Cafes, Walking/Biking Trails)
[ ] Average Noise Level Rating (1-10)
[ ] Additional Comments on Neighborhood Environment

--- OVERALL SATISFACTION & RETENTION INTENT ---
[ ] Overall Satisfaction Score
[ ] Likelihood to Renew Lease (Very Likely, Likely, Neutral, Unlikely, Very Unlikely)
[ ] Reasons for Staying or Leaving (Price/Rent Value, Location, Property Condition, Management Quality, Amenities, Safety)
[ ] Additional Comments
[ ] Tenant Acknowledgment

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