RECEPTION OPENING/CLOSING

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--- PRE-OPENING PROCEDURES ---
[ ] Scheduled Opening Time Confirmation
[ ] Cash Drawer Start Amount
[ ] Check Previous Shift Log (Complete, Incomplete)
[ ] Inspect Reception Area Cleanliness
[ ] Check Equipment Functionality (Phone System, Computer System, Printer, Security Cameras, Guest Check-in Kiosk (if applicable))
[ ] Review Daily Specials/Promotions (if applicable)
[ ] Note Any Issues from Previous Shift

--- OPENING & GUEST INTERACTION ---
[ ] Official Opening Time
[ ] Check Greeting Script Readiness (Ready, Needs Review, Not Reviewed)
[ ] Count Guest Arrival Booklets (if applicable)
[ ] Note any unusual circumstances upon opening (e.g., maintenance, unexpected deliveries)
[ ] Verify Key Handling Procedure in Place (Yes, No)
[ ] Verify Status of Common Guest Supplies (Pens, Maps, etc.) (Pens, Maps, Brochures, Business Cards, Other - Specify in Long Text)
[ ] Record First Guest Arrival Time

--- THROUGHOUT THE OPENING HOURS ---
[ ] Guest Arrival Count
[ ] Number of Room Check-ins
[ ] Number of Room Check-outs
[ ] Mail/Package Handling - Status (Collected & Sorted, Delivered to Guest, Held in Reception, Dispatched)
[ ] Scheduled Tours/Events – Reminder Check
[ ] Notable Guest Requests/Incidents (log details)
[ ] Lost & Found - Status (No new items, Item logged, Item returned, Item disposed of (with approval))
[ ] Complaints Received

--- CLOSING PROCEDURES ---
[ ] Official Closing Time
[ ] Notes on Guest Departures / Last Guests
[ ] Cash Drawer Count (Start)
[ ] Cash Drawer Count (End)
[ ] Equipment Shut Down (Select All That Apply) (Computers, Printer, Telephone System, Security System, HVAC, Display Screens)
[ ] Any Issues Encountered During Closing?
[ ] Keys Secured? (Yes, No)
[ ] Cash Register Reconciliation Report (if applicable)

--- SECURITY & SAFETY ---
[ ] Alarm System Status (0 = Off, 1 = On)
[ ] Fire Safety Equipment Check (Extinguishers, Blankets) (OK, Needs Attention, Faulty)
[ ] Emergency Lighting Functionality (OK, Needs Attention, Faulty)
[ ] Check CCTV Camera Coverage - Identify any blind spots
[ ] Record any security incidents or concerns observed.
[ ] First Aid Kit Inspection (Checked & Stocked, Needs Replenishment, Missing Items)
[ ] Number of External Doors Secured (Check locks and visibility)

--- ADMINISTRATIVE & REPORTING ---
[ ] Starting Cash Float Count
[ ] Starting Safe Count
[ ] Notes on Cash/Safe Discrepancies (if any)
[ ] Date of Report
[ ] Time of Report
[ ] Payment System Status (e.g., Working, Maintenance) (Working, Maintenance, Error)
[ ] Summary of Guest Feedback (Positive and Negative)
[ ] Number of Lost and Found Items
[ ] Attach Guest Incident Report (if applicable)

--- END OF TEMPLATE ---
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