RESIDENT COMMUNICATION CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)

--- INITIAL CONTACT & LEASING ---
[ ] Initial Contact Method? (Phone Call, Email, Online Inquiry Form, In-Person Visit)
[ ] Date of Initial Contact
[ ] Lead Source (Website, Referral, etc.)
[ ] Summary of Initial Conversation/Interaction
[ ] Property Tour Scheduled? (Yes, No)
[ ] Scheduled Tour Date (If Applicable)
[ ] Number of People Attended Tour (if applicable)
[ ] Notes from Property Tour (e.g., Resident questions, concerns)
[ ] Application Submitted? (Yes, No)
[ ] Copy of Application (if applicable)

--- MOVE-IN & WELCOME ---
[ ] Move-in Date Confirmation Sent
[ ] Welcome Letter/Email Content
[ ] Key Handover Method Confirmed (In-Person, Drop-off (with code), Mail, Other (Specify))
[ ] Emergency Contact Information Received (Resident)
[ ] Parking Permit Number Assigned (If Applicable)
[ ] Briefing on Community Rules (documented)
[ ] Utility Account Transfer Status (Complete, In Progress, Not Applicable)

--- ONGOING COMMUNICATION (ROUTINE) ---
[ ] Monthly Newsletter Send Date
[ ] Newsletter Content Summary
[ ] Method of Newsletter Distribution (Email, Physical Mailer, Community Portal, Combination)
[ ] Number of Notices Posted (Community Board)
[ ] Topics Covered in Last Resident Update (Maintenance Reminders, Community Events, Important Dates (Rent, etc.), Safety Tips, Rule Reminders)
[ ] Last Community Survey Sent Date
[ ] Method of Delivering Important Notices (e.g., Rent Reminders) (Email, Text Message, Posted Notice)

--- MAINTENANCE & REPAIRS ---
[ ] Describe the maintenance request received from the resident.
[ ] Date of maintenance request submission.
[ ] Assigned Maintenance Ticket Number.
[ ] Request Urgency (High, Medium, Low) (High, Medium, Low)
[ ] Scheduled Maintenance Start Date
[ ] Scheduled Maintenance Start Time
[ ] Notes from Maintenance Personnel (e.g., diagnosis, parts used)
[ ] Resolution Status (Completed, Pending, Cancelled) (Completed, Pending, Cancelled)
[ ] Resident Acknowledgement of Repair Completion (if applicable)

--- EMERGENCY COMMUNICATION ---
[ ] Emergency Notification Method (Primary) (Text Message (SMS), Email, Phone Call, Building Intercom)
[ ] Emergency Notification Method (Secondary - Backup) (Text Message (SMS), Email, Phone Call, Building Intercom, None)
[ ] Emergency Contact Information Verification Status
[ ] Last Emergency Contact List Update
[ ] Number of Emergency Alerts Sent in Last Year
[ ] Post-Emergency Communication Summary
[ ] Emergency Communication Protocol Followed? (Yes, No)
[ ] Notes Regarding Communication Effectiveness

--- COMMUNITY UPDATES & EVENTS ---
[ ] Date of Community Newsletter Distribution
[ ] Summary of Community Newsletter Content
[ ] Which Communication Channels Used for Event Promotion? (Email, Website, Social Media (Facebook), Social Media (Instagram), Flyers/Posters, Resident Portal)
[ ] Estimated Attendance at Last Event
[ ] Type of Upcoming Event (Holiday Party, Resident Appreciation Day, Community Clean-up, Movie Night, Other)
[ ] Date of Next Community Event
[ ] Brief description of the next event

--- LEASE RENEWAL & DEPARTURE ---
[ ] Renewal Offer Sent Date
[ ] Renewal Offer Details (Terms, Incentives)
[ ] Resident Response to Renewal Offer (Accepted, Declined, Countered, No Response)
[ ] Move-Out Notice Received Date
[ ] Move-Out Notice Details (Reason, Specific Requests)
[ ] Scheduled Move-Out Date
[ ] Final Inspection Scheduled? (Yes, No)
[ ] Move-Out Inspection Notes (Condition, Damages)
[ ] Security Deposit Returned Amount
[ ] Security Deposit Return Date

--- FEEDBACK & COMPLAINTS ---
[ ] Describe the feedback/complaint in detail.
[ ] What category best describes the issue? (Maintenance, Noise Complaint, Property Management, Safety/Security, Other)
[ ] Severity (1-10, 1 being minor, 10 being urgent)
[ ] Which of the following best describes the impact? (Minor inconvenience, Disruption to daily routine, Safety concern, Property damage)
[ ] Date of incident/issue
[ ] Time of incident/issue (if applicable)
[ ] Any additional details or supporting information?
[ ] How would you prefer to be contacted regarding this issue? (Phone, Email, Text Message)

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