RESIDENT REQUEST RESOLUTION CHECKLIST FOR PROPERTY MANAGERS

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--- REQUEST INTAKE & LOGGING ---
[ ] Request Received Date
[ ] Request Received Time
[ ] Resident Name
[ ] Unit Number
[ ] Detailed Description of Request
[ ] Request Category (Maintenance, Repair, Safety, Other)
[ ] Priority Level (1-5)
[ ] Request Status (New, Acknowledged)

--- REQUEST PRIORITIZATION & ASSIGNMENT ---
[ ] Request Urgency (Emergency, High, Medium, Low)
[ ] Estimated Resolution Time (Days)
[ ] Department Responsible (Maintenance, Management, Landscaping, Vendor (Specify))
[ ] Vendor Contact Details (if applicable)
[ ] Assigned Date
[ ] Assigned To

--- COMMUNICATION & UPDATES ---
[ ] Initial Communication Date
[ ] Time of Initial Communication
[ ] Communication Method (Phone, Email, In-Person, Portal Message)
[ ] Summary of Initial Communication
[ ] Date of Last Update Sent
[ ] Details of Last Update Sent
[ ] Update Status (In Progress, Pending Vendor, Completed, On Hold)

--- RESOLUTION & COMPLETION ---
[ ] Detailed Description of Resolution
[ ] Resolution Completion Date
[ ] Resolution Completion Time
[ ] Cost of Resolution (if applicable)
[ ] Resolution Method (Internal Repair, Vendor Repair, Replacement, Other)
[ ] Supporting Documentation (Photos, Invoices)
[ ] Property Manager Signature

--- DOCUMENTATION & RECORD KEEPING ---
[ ] Detailed Description of Resolution
[ ] Resolution Completion Date
[ ] Cost of Resolution (if applicable)
[ ] Resolution Category (Maintenance, Repair, Utilities, Other)
[ ] Supporting Documentation (e.g., Invoice, Photos)
[ ] Vendor/Contractor Involved (if applicable)
[ ] Property Manager Signature

--- FOLLOW-UP & RESIDENT SATISFACTION ---
[ ] Follow-Up Date
[ ] Resolution Status (Completed, Pending, Escalated)
[ ] Resolution Time (Days)
[ ] Resident Satisfaction Level (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Resident Comments
[ ] Additional Notes/Details

--- END OF TEMPLATE ---
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