RETAIL RETURNS AND REFUNDS MANAGEMENT

Created by ChecklistGuro (https://checklistguro.com)

[ ] Retrieve Return Request: Fetch the details of the specific return request submitted by the customer.
[ ] Verify Original Order: Retrieve the original transaction data from the Orders data model to validate items and price.
[ ] Update Return Status to 'Pending Inspection': Update the Return Request entry status to indicate the physical item is being reviewed.
[ ] Assign Warehouse Inspection Task: Create a task for the Warehouse Team to physically inspect the returned item for damage.
[ ] Get Inspection Results: Retrieve the inspection notes and damage assessment from the Inspection data model.
[ ] Calculate Refund Amount: Calculate the final refund amount by subtracting restocking fees or shipping costs from the original item price.
[ ] Update Return Request with Final Amount: Update the Return Request entry with the calculated refund value and final decision (Approved/Denied).
[ ] Update Inventory Stock: If the item is marked as 'Resellable', update the Inventory Data Model to increase stock levels.
[ ] Trigger Refund Processing: Create a task for the Finance Department to execute the monetary transfer.
[ ] Calculate Monthly Return Rate: Aggregate all return entries for the current month to calculate the percentage of total sales returned.
[ ] Notify Customer of Decision: Send an automated email to the customer notifying them if their refund has been approved or denied.
[ ] Send SMS Alert: Send a text message to the customer when the refund has been successfully processed to their bank/card.
[ ] Create Refund Transaction Record: Create a new entry in the Refunds Data Model to serve as a financial audit trail.
[ ] Generate Weekly Returns Report: Create a summary report of all processed returns, inspection findings, and total refund amounts for management.
[ ] Remove Invalid Return Drafts: Delete incomplete or abandoned return entries that have exceeded the allowed processing window.

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