RETAIL RETURNS AND REVERSE LOGISTICS

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[ ] Retrieve Original Order Details: Fetch the original purchase record from the Sales Data Model to verify items, price, and customer info.
[ ] Update Order Status to 'Return Initiated': Change the status of the original order entry to reflect that a return process has started.
[ ] Create Return Request Entry: Generate a new entry in the Returns Data Model containing the return reason, requested items, and customer details.
[ ] Assign Warehouse Inspection Task: Create a task for the Warehouse Staff to physically inspect the returned item upon arrival.
[ ] Fetch Warehouse Inspection Data: Retrieve the inspection notes and condition grading entered by the warehouse staff.
[ ] Calculate Refund Amount: Calculate the total refund value by subtracting restocking fees or shipping costs from the original item price.
[ ] Update Return Entry with Inspection Results: Update the Return Request entry with the 'Item Condition' and 'Restocking Fee' determined during inspection.
[ ] Create Credit Memo Entry: Generate a financial entry in the Accounting Data Model to represent the pending refund/credit.
[ ] Calculate Total Weekly Return Value: Sum the total value of all 'Approved' return entries for the current week for financial reporting.
[ ] Notify Customer of Refund Approval: Send an automated email to the customer confirming that their refund has been processed.
[ ] Task: Re-stocking/Inventory Update: Assign a task to the Inventory Manager to add 'Saleable' items back into the active stock count.
[ ] Update Inventory Data Model: Increment the stock level in the Inventory Data Model for items marked as 'Saleable' during inspection.
[ ] Generate Monthly Returns Summary Report: Create a monthly report aggregating return reasons, total loss, and processing times for management review.
[ ] Notify Customer of Return Arrival: Send an SMS to the customer's registered phone number once the warehouse confirms receipt of the package.
[ ] Remove Invalid Return Drafts: Delete any duplicate or erroneously created return request entries from the system.

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