RETURNS MANAGEMENT AND RMA PROCESSING

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[ ] Create RMA Record: Initialize a new Return Merchandise Authorization entry in the RMA Data Model when a customer requests a return.
[ ] Validate Order History: Retrieve original order details from the Orders Data Model to verify the purchase date and eligibility for return.
[ ] Calculate Return Window Eligibility: Calculate the difference between the current date and the delivery date to determine if the request falls within the 30-day return policy.
[ ] Update RMA Status to 'Pending Inspection': Change the status of the RMA entry once the return shipping label has been generated and sent to the customer.
[ ] Warehouse Inspection Task: Create a task for the Warehouse Team to physically inspect the returned item for damage upon arrival.
[ ] Retrieve Product Details: Fetch product specifications and SKU information from the Product Data Model to identify the item being returned.
[ ] Update Item Condition: Update the RMA entry with the findings from the warehouse inspection (e.g., 'Damaged', 'Unopened', or 'Used').
[ ] Calculate Refund Amount: Calculate the final refund amount by subtracting restocking fees or shipping costs from the original item price.
[ ] Create Refund Transaction: Create a new entry in the Transactions Data Model to track the outgoing payment to the customer.
[ ] Calculate Monthly Return Rate: Aggregate all RMA entries for the current month to calculate the total number of returns vs. total sales.
[ ] Notify Customer of Approval: Send an email to the customer notifying them that their return has been approved and a refund is being processed.
[ ] Notify Customer of Rejection: Send an email to the customer if the return request is denied due to policy violations.
[ ] Inventory Restock Task: Create a task for the Inventory Manager to add the item back to 'Sellable Stock' if the inspection passed.
[ ] Update Inventory Levels: Update the stock quantity in the Product Data Model for the specific SKU being returned.
[ ] Generate Weekly Returns Report: Create a report summarizing all processed RMAs, total refund costs, and common reasons for return for the weekly management review.
[ ] Remove Erroneous RMA: Delete a duplicate or incorrectly created RMA entry from the Data Model.
[ ] Send Shipping Alert: Send an SMS to the customer's phone number when the return package has been successfully scanned by the carrier.

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