REVERSE LOGISTICS AND RETURNS MANAGEMENT

Created by ChecklistGuro (https://checklistguro.com)

[ ] Retrieve Customer Order Details: Fetch the original order information and product details associated with the return request.
[ ] Create Return Merchandise Authorization (RMA): Generate a new Return Record entry in the Returns Data Model to track the lifecycle of the return.
[ ] Notify Customer of RMA Approval: Send an automated email to the customer containing their RMA number and return instructions.
[ ] Generate Shipping Label: Assign a task to the Warehouse Admin to generate and attach a prepaid shipping label to the RMA.
[ ] Update Return Status to 'In Transit': Update the RMA entry status once the carrier scans the return package.
[ ] Retrieve Warehouse Inspection Criteria: Fetch the specific inspection checklist and quality standards for the returned product type.
[ ] Perform Quality Inspection: Assign a task to the Warehouse Technician to inspect the physical condition of the returned item.
[ ] Log Inspection Results: Update the Return Entry with the outcome of the inspection (e.g., Resellable, Damaged, or Refurbish).
[ ] Calculate Refund Amount: Calculate the final refund value by subtracting restocking fees and shipping costs from the original item price.
[ ] Update Inventory Stock: Update the Inventory Data Model to increase the count of 'Available' stock if the item is marked as resalable.
[ ] Calculate Monthly Return Rate: Aggregate all return entries within the current month to calculate the percentage of total sales returned.
[ ] Initiate Refund Processing: Assign a task to the Finance Team to execute the payment reversal in the payment gateway.
[ ] Notify Customer of Refund Completion: Send an email to the customer confirming that the refund has been processed to their original payment method.
[ ] Generate Monthly Returns Analysis Report: Create a comprehensive report summarizing return reasons, costs, and loss trends for management review.
[ ] Archive Closed Return: Remove or move the completed return entry from the active processing queue to the archive data model.

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