REVERSE LOGISTICS PROCESS CHECKLIST

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--- RETURNS INITIATION & AUTHORIZATION ---
[ ] Customer Name
[ ] Order Number
[ ] Reason for Return (Customer Description)
[ ] Return Reason Category (Defective, Damaged, Incorrect Item, Changed Mind, Other)
[ ] Return Request Date
[ ] Return Authorization Status (Pending, Approved, Rejected)
[ ] Return Authorization Number
[ ] Authorization Notes (Internal)

--- RETURNS TRANSPORTATION & RECEIVING ---
[ ] Return Shipment Date
[ ] Carrier Used
[ ] Tracking Number
[ ] Number of Packages Received
[ ] Receiving Location
[ ] Condition of Packaging Upon Arrival (Excellent, Good, Damaged, Severe Damage)
[ ] Notes on Receiving Condition
[ ] Time of Receipt

--- INSPECTION & ASSESSMENT ---
[ ] Detailed Description of Defect/Reason for Return
[ ] Quantity Received
[ ] Condition of Product (New - Unused, Like New, Used - Good, Used - Fair, Damaged)
[ ] Reasons for Damage (if applicable) (Shipping Damage, Manufacturing Defect, Customer Misuse, Wear and Tear)
[ ] Upload Photos of Damage/Defect
[ ] Percentage of Functionality Remaining (if applicable)
[ ] Packaging Condition (Original Packaging Intact, Original Packaging Damaged, No Original Packaging)

--- DISPOSITION & PROCESSING ---
[ ] Disposition Method (Resale (New), Resale (Refurbished), Repair, Recycle, Dispose, Return to Vendor)
[ ] Estimated Resale Value (if applicable)
[ ] Repair Notes (if applicable)
[ ] Repair Completion Date (if applicable)
[ ] Recycling Stream (if applicable) (Metals, Plastics, Electronics, Other)
[ ] Disposal Method & Details (if applicable)
[ ] Supporting Documentation (e.g., Recycling Certificate)
[ ] Quantity Processed

--- INVENTORY MANAGEMENT & UPDATES ---
[ ] Quantity Received
[ ] Condition of Goods (New, Used - Excellent, Used - Good, Used - Fair, Damaged)
[ ] Serial Number (if applicable)
[ ] Date of Inventory Update
[ ] Notes on Inventory Discrepancies (if any)
[ ] Inventory Location Updated (Yes, No)

--- FINANCIAL RECONCILIATION & REPORTING ---
[ ] Total Value of Returned Goods
[ ] Shipping and Handling Costs (Returns)
[ ] Restocking Fees Applied
[ ] Value of Salvaged Materials/Components
[ ] Accounting Code/GL Account Used (Returns Expense, Salvage Revenue, Other)
[ ] Date of Financial Reconciliation
[ ] Notes/Comments Regarding Financial Reconciliation
[ ] Authorized Signatory

--- CUSTOMER COMMUNICATION & FEEDBACK ---
[ ] Initial Return Request Confirmation Message
[ ] Estimated Return Arrival Date (Customer)
[ ] Actual Return Arrival Date (Received)
[ ] Return Status Update (Sent to Customer) (Processing, Shipped, Received, Refunded, Resolved)
[ ] Detailed Explanation of Return Resolution (if applicable)
[ ] Customer Satisfaction Score (1-5)
[ ] Customer Comments/Feedback
[ ] Resolution Type (offered to customer) (Refund, Exchange, Repair, Store Credit)

--- COMPLIANCE & DOCUMENTATION ---
[ ] Date of Compliance Review
[ ] Relevant Regulations Applied (REACH, RoHS, WEEE, CCPA, Other)
[ ] Summary of Compliance Findings
[ ] Supporting Documentation (e.g., Permits, Certifications)
[ ] Version Number of Compliance Procedure
[ ] Audit Status (Pending, Completed, Failed, Passed)
[ ] Next Review Date

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