REVERSE LOGISTICS & RETURNS MANAGEMENT PROCESS

Created by ChecklistGuro (https://checklistguro.com)

[ ] Initialize Return Request: Create a new entry in the 'Returns' data model when a customer initiates a return.
[ ] Fetch Original Order Details: Retrieve the original Sales Order entry to verify items, price, and purchase date.
[ ] Calculate Return Eligibility: Calculate if the current date is within the allowed return window compared to the delivery date.
[ ] Update Return Status to 'Pending Review': Update the Return entry status to indicate the request is awaiting inspection.
[ ] Assign Inspection Task: Create a task for the Warehouse Agent to inspect the physical condition of the returned item.
[ ] Retrieve Warehouse Inventory Data: Fetch current stock levels for the specific SKU being returned.
[ ] Log Inspection Results: Update the Return entry with notes regarding the physical condition (e.g., Damaged, Resellable, Refurbish).
[ ] Calculate Refund Amount: Calculate the final refund amount, subtracting any applicable restocking fees or shipping costs.
[ ] Create Credit Memo: Create a new entry in the 'Financial Transactions' data model for the refund processing.
[ ] Update Original Order Status: Update the original Sales Order entry to reflect that a partial or full return has occurred.
[ ] Update Inventory Stock: Update the SKU quantity in the Inventory data model if the item is marked as 'Resellable'.
[ ] Calculate Total Monthly Return Value: Aggregate all 'Completed' return entries to sum the total refund value for the current month.
[ ] Notify Customer of Refund: Send an automated email to the customer confirming the refund has been processed.
[ ] Notify Warehouse of Incoming Shipment: Send an SMS to the logistics manager when a high-value return is flagged for arrival.
[ ] Generate Returns Analytics Report: Create a periodic report summarizing return reasons, frequency, and total loss/gain.
[ ] Remove Duplicate Return Requests: Delete any redundant or duplicate return entries identified during the review process.

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