ROOT CAUSE ANALYSIS (RCA) WORKFLOW

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[ ] Initialize RCA Case: Create a new entry in the 'RCA Incident' data model to track the investigation.
[ ] Retrieve Incident Details: Fetch the original incident/error report data to understand the initial failure symptoms.
[ ] Assign Investigator: Assign a task to a Subject Matter Expert to begin the investigation process.
[ ] Perform 5-Whys Analysis: Create a task containing a checklist to execute the '5-Whys' technique.
[ ] Update Root Cause Findings: Update the RCA Case entry with the identified primary root cause and contributing factors.
[ ] Fetch Historical Incident Data: Retrieve previous RCA entries to check for recurring patterns or similar past failures.
[ ] Calculate Mean Time to Resolve (MTTR): Aggregate historical incident data to calculate the average duration of similar RCA processes.
[ ] Calculate Impact Score: Execute a formula combining 'Severity' and 'User Reach' fields to determine the total Impact Score.
[ ] Define Corrective Actions: Create a task to brainstorm and document specific tasks/remediations to prevent recurrence.
[ ] Create Action Plan: Create a new entry in the 'Corrective Action Plan' data model linked to the RCA case.
[ ] Finalize RCA Status: Update the RCA Case entry status to 'Closed' or 'Completed'.
[ ] Generate RCA Summary Report: Generate a formal PDF/Report summarizing the findings, root cause, and action plan.
[ ] Notify Stakeholders: Send an email to the Department Heads and Product Owners with the completed RCA report attached.
[ ] Update Knowledge Base: Update a 'Lessons Learned' data model entry to ensure the findings are searchable for future incidents.

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