SERVICE ADVISOR TO TECHNICIAN WORK ORDER ASSIGNMENT

Created by ChecklistGuro (https://checklistguro.com)

[ ] Get Active Technician List: Retrieve all technicians currently marked as 'Available' in the Technician Data Model.
[ ] Get Customer Vehicle Details: Retrieve vehicle history and VIN information from the Vehicle Data Model based on the Work Order ID.
[ ] Create Work Order Entry: Create a new entry in the Work Orders data model to initialize the service request.
[ ] Calculate Estimated Repair Cost: Sum the estimated labor costs and parts costs to provide a total estimate to the customer.
[ ] Assign Inspection Task: Create a task for the assigned Technician to perform the initial vehicle multi-point inspection.
[ ] Create Parts Request Task: Create a task for the Parts Department if specific components are identified as needed during inspection.
[ ] Update Work Order Status: Update the status of the Work Order entry to 'In Progress' once a technician accepts the task.
[ ] Calculate Technician Workload: Aggregate the number of 'In Progress' tasks assigned to a specific technician to prevent over-allocation.
[ ] Notify Customer of Assignment: Send an automated email to the customer informing them that a technician has been assigned to their vehicle.
[ ] Alert Technician of New Order: Send an SMS notification to the technician's mobile number regarding the new work order assignment.
[ ] Update Vehicle Service History: Append the new work order details to the historical service records of the specific vehicle.
[ ] Remove Draft Work Order: Delete the temporary draft entry if the customer cancels the service request before formal assignment.
[ ] Generate Daily Assignment Report: Generate a summary report showing all work orders assigned to technicians within the last 24 hours.

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