SOFTWARE SAAS PRODUCT FEATURE USAGE SURVEY CHECKLIST 2026

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--- USER DEMOGRAPHICS & PERSONA VERIFICATION ---
[ ] Full Name
[ ] User Job Role (Administrator, End User, Decision Maker / Executive, Developer / IT Manager)
[ ] Industry Vertical (Technology, Finance, Healthcare, Manufacturing, Education, Other)
[ ] Software Subscription Tier (Free / Trial, Basic, Professional, Enterprise)
[ ] Company Size (Number of Employees)
[ ] Additional Professional Context

--- FEATURE ADOPTION & FREQUENCY ANALYSIS ---
[ ] Which features have you used in the last 30 days? (Dashboard & Analytics, Automated Reporting, User Permission Management, Data Export & Integration, API Configuration, Custom Template Builder)
[ ] How frequently do you use the 'Automated Reporting' feature? (Daily, Weekly, Monthly, Rarely, Never)
[ ] On a scale of 1-10, how critical is the 'Data Export' feature to your daily workflow?
[ ] Describe any barriers you encounter when attempting to use new features.
[ ] What is your primary goal when utilizing the Dashboard? (Real-time Monitoring, Historical Trend Analysis, Executive Reporting, Resource Allocation)

--- USER INTERFACE (UI) & NAVIGATION EXPERIENCE ---
[ ] Overall Ease of Navigation (Very Easy, Somewhat Easy, Neutral, Somewhat Difficult, Very Difficult)
[ ] Which UI elements do you find most difficult to locate? (Settings Menu, Reporting Dashboard, User Permissions, Data Export Button, Help & Support Icon)
[ ] On a scale of 1-10, how would you rate the visual clarity of the dashboard?
[ ] Please describe any specific workflow bottlenecks you encountered.
[ ] Upload screenshots of any UI bugs or layout issues encountered

--- FEATURE PERFORMANCE & RELIABILITY ASSESSMENT ---
[ ] Overall System Stability Rating (Very Stable, Mostly Stable, Occasional Disruptions, Unreliable/Frequent Crashes)
[ ] Average Load Time (Seconds)
[ ] Specific Features Experiencing Latency (Dashboard Loading, Data Exporting, Report Generation, User Authentication, Real-time Syncing)
[ ] Detailed Bug Report or Performance Issue Description
[ ] Upload Screenshot of Error or Performance Lag
[ ] Date of Most Recent Performance Incident

--- INTEGRATION & ECOSYSTEM COMPATIBILITY ---
[ ] Currently Integrated Third-Party Tools (Salesforce / CRM, Slack / Microsoft Teams, Google Workspace, AWS / Azure Cloud Services, Jira / Asana / Project Management, Other)
[ ] Integration Stability Rating (Extremely Stable, Moderately Stable, Frequently Disconnecting, Non-functional)
[ ] Integration Friction Points
[ ] Data Sync Frequency Requirement (Real-time, Hourly, Daily, Weekly)
[ ] Upload Integration Error Logs (If Applicable)

--- VALUE PROPOSITION & ROI PERCEPTION ---
[ ] How significantly has this software improved your team's productivity? (Extremely High Improvement, Moderate Improvement, No Change, Decreased Productivity)
[ ] Estimated hours saved per week using these features
[ ] Which business outcomes have been achieved using our core features? (Cost Reduction, Increased Revenue, Improved Accuracy, Faster Time-to-Market, Better Compliance)
[ ] Please describe the primary business impact this software has had on your organization
[ ] Would you recommend this software to a colleague based on its value? (Definitely, Likely, Unlikely, Never)

--- FEATURE REQUEST & ROADMAP PRIORITIZATION ---
[ ] Core Modules Requiring Improvement (Dashboard & Reporting, Data Import/Export Tools, User Management & Permissions, API & Integration Suite, Automated Workflow Builder)
[ ] Detailed Feature Description
[ ] Priority Level for New Feature (Critical (Must-have for renewal), High (Significant productivity booster), Medium (Nice to have), Low (Minor convenience))
[ ] Estimated Monthly Value (In USD)
[ ] Proposed Use Case Scenario

--- CUSTOMER SUPPORT & DOCUMENTATION UTILITY ---
[ ] Primary Support Channel Used (Live Chat, Email Support, Knowledge Base / Help Center, Phone Support, Community Forum)
[ ] Support Ticket Resolution Time (Hours)
[ ] Rating of Documentation Clarity (Very Clear, Somewhat Clear, Neutral, Confusing, Extremely Difficult to Follow)
[ ] Detailed Feedback on Support Experience
[ ] Upload Screenshot of Technical Issue

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