SUBSCRIPTION RENEWAL AND RETENTION WORKFLOW

Created by ChecklistGuro (https://checklistguro.com)

[ ] Identify Upcoming Renewals: Fetch all entries from the 'Subscriptions' data model where the 'Expiry Date' is within the next 30-60 days.
[ ] Update Renewal Status: Change the status of the identified subscription entries to 'Renewal In Progress'.
[ ] Retrieve Customer Contact Info: Fetch contact details (email and phone) from the 'Customers' data model linked to the expiring subscriptions.
[ ] Calculate Renewal Value: Calculate the total contract value for the upcoming renewal period including any predefined uplift percentages.
[ ] Assign Account Manager Task: Create a task for the assigned Account Manager to review the client's usage metrics before outreach.
[ ] Fetch Usage Metrics: Retrieve data from the 'Usage Logs' data model to determine if the client is meeting their subscription value.
[ ] Prepare Renewal Proposal: Create a task to generate and attach a new pricing proposal to the subscription entry.
[ ] Send Renewal Reminder Email: Send an automated email to the customer notifying them of the upcoming renewal and providing payment links.
[ ] Update Proposal Status: Update the 'Proposal' data entry status to 'Sent'.
[ ] Follow-up Task: Create a task for the Account Manager to follow up if no response is received within 5 business days.
[ ] Check Payment Method Validity: Retrieve and verify the expiration date of the saved payment method in the 'Billing' data model.
[ ] Finalize Renewal: Update the 'Subscription' entry with the new expiration date and set status to 'Active'.
[ ] Create Renewal Invoice: Create a new entry in the 'Invoices' data model for the upcoming billing cycle.
[ ] Send Success Confirmation: Send an email to the customer confirming the successful renewal of their subscription.
[ ] Monthly Renewal Revenue Report: Aggregate the sum of all 'Subscription Value' entries that reached 'Active' status this month.
[ ] Retention Rate Report: Create a report comparing 'Renewed' vs 'Churned' subscriptions for the current period.
[ ] Clean up Expired Drafts: Delete any temporary 'Renewal Proposal' entries that were created but never finalized.

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