TECHNOLOGY USER EXPERIENCE (UX) SURVEY CHECKLIST

Created by ChecklistGuro (https://checklistguro.com)


--- ONBOARDING & INITIAL SETUP ---
[ ] Time to complete initial setup (minutes)
[ ] Ease of understanding setup instructions (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] Describe any difficulties encountered during setup.
[ ] Were you able to successfully connect to external services? (Yes, No, Not Applicable)
[ ] Date of initial setup

--- NAVIGATION & INFORMATION ARCHITECTURE ---
[ ] How easy was it to find the information you needed? (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] How logical did you find the website/application's organization? (Very Logical, Logical, Neutral, Illogical, Very Illogical)
[ ] Approximately how many clicks did it take to reach your desired destination?
[ ] Were you able to easily understand the terminology used? (Yes, No, Somewhat)
[ ] Please describe any difficulties you encountered while navigating the system.
[ ] Did you feel lost or confused at any point? (Yes, No)

--- CORE FEATURE USAGE ---
[ ] How often do you use Feature A per week?
[ ] How easy was it to complete Task B? (Very Easy, Easy, Neutral, Difficult, Very Difficult)
[ ] Describe your experience using Feature C.
[ ] Which of the following aspects of Feature D do you find most valuable? (Select all that apply) (Speed, Accuracy, Ease of Use, Customization)
[ ] How would you rate the clarity of the instructions for Feature E? (Excellent, Good, Fair, Poor)

--- DESIGN & AESTHETICS ---
[ ] Overall visual appeal? (Very Appealing, Appealing, Neutral, Unappealing, Very Unappealing)
[ ] Color scheme effectiveness? (Very Effective, Effective, Neutral, Ineffective, Very Ineffective)
[ ] Rate the clarity of visual hierarchy (1-10, 10 being most clear)
[ ] Which of the following visual elements did you find most distracting? (Select all that apply) (Excessive animation, Cluttered layout, Poor typography, Inconsistent design, None)
[ ] Please describe what you like most about the design.
[ ] Please describe what you dislike most about the design.

--- ACCESSIBILITY & INCLUSIVITY ---
[ ] Do you use any assistive technologies (e.g., screen reader, magnifier)? (Yes, No, Prefer not to say)
[ ] What is your preferred font size?
[ ] How clear are the labels and instructions? (Very Clear, Clear, Somewhat Clear, Not Clear)
[ ] Which of the following accessibility features would improve your experience? (Select all that apply) (Keyboard Navigation, Alternative Text for Images, Captions for Videos, Adjustable Color Contrast, None - Experience is adequate)
[ ] Please describe any specific accessibility challenges you encountered.
[ ] How easy is it to navigate using only the keyboard? (Very Easy, Easy, Somewhat Difficult, Very Difficult)

--- PERFORMANCE & RELIABILITY ---
[ ] Page Load Time (seconds)
[ ] Average Response Time (seconds)
[ ] Frequency of Errors/Crashes (Never, Rarely, Sometimes, Frequently, Constantly)
[ ] Describe any performance-related issues encountered
[ ] Stability During Peak Usage (Excellent, Good, Fair, Poor, Unacceptable)
[ ] Number of Concurrent Users Supported (observed)

--- HELP & SUPPORT RESOURCES ---
[ ] Was the help documentation easy to find? (Yes, No, Not Applicable)
[ ] How helpful was the available documentation? (Very Helpful, Somewhat Helpful, Not Helpful, Not Applicable)
[ ] Please describe your experience with the online help center (if used).
[ ] Did you contact support directly? (Yes, No)
[ ] (If yes) Briefly describe your interaction with the support team.
[ ] (If contacted support) How would you rate the support team's response time (1-10, 1 being slowest, 10 being fastest)?
[ ] Did the support team resolve your issue? (Yes, No, Partially)
[ ] What improvements would you suggest for the help & support resources?

--- OVERALL SATISFACTION & RECOMMENDATIONS ---
[ ] Overall Satisfaction (1-10, 1=Very Dissatisfied, 10=Very Satisfied)
[ ] How likely are you to recommend this technology to a colleague? (Very Unlikely, Unlikely, Neutral, Likely, Very Likely)
[ ] What did you like most about your experience?
[ ] What could we do to improve your experience?
[ ] Which feature did you find most valuable?
[ ] Please select all that apply: Which areas of the technology could be improved?

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